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sales@skyguard.co.uk

Careers at Skyguard

Skyguard's Incident Management CentreAs a rapidly growing organisation, we are constantly looking for dedicated individuals to join the team

A career at Skyguard is all about passion together with a sense of pride, helping to deliver results. This is one of the reasons we are Europe’s premier personal safety service provider.

If you’re thinking of growing your career in a truly supportive environment, one of our current vacancies could be exactly what you’re looking for.

  • Inbound Call Handler – Alarm Receiving Centre
  • Telesales Executive
  • Customer Support Executive
  • Shipping Assistant

If any of our roles are of interest to you, please send your CV and covering letter to careers@skyguard.co.uk, indicating which position you would like to apply for.


IMC Controller

Job Overview

Responsible for providing support for Skyguard customers in the IMC when an alarm call is placed. An IMC controller needs to effectively assess calls and escalate them according to the individual’s procedures, or to the emergency services where appropriate.

Principle Interactions

(i) Reporting to the IMC Manager
(ii) Interaction with external customers
(iii) Interaction with all IMC employees

Scope of work

– Maintain an excellent knowledge of, and adherence to, the Skyguard operational procedures
– Verify alarms to ensure that, where possible, only genuine emergencies are passed to the emergency services
– Decide on appropriate response action
– Communicate comprehensive and correct information to the agency best equipped to deal with it
– Bring an incident to a satisfactory conclusion and produce a written report
– Provide feedback and suggestions on improving the service

Skills and experience

  • Calm, methodical and dependable
  • Level headed and courteous
  • Able to take own initiative
  • Computer and systems literate
  • Efficient and detailed
  • Communicate effectively, easily and with confidence over the telephone with users, customers and emergency services
  • Inspire confidence in others over the telephone
  • Effective handling of a wide variety of emergency situations
  • Take responsibility for managing an emergency incident
  • Compile and write post-incident reports

Personal Characteristics

  • Excellent communicator

 


Telesales Executive

Job Overview

The role is to help generate new business and maintain a defined customer base.

Principle Interactions

(i) Reporting to the Sales Manager
(ii) Interaction with external customers and clients
(iii) Interaction with all Skyguard sales employees

Scope of work

– Cold calling businesses to sell the company’s products and services
– Appointment making for the companies ASM’s
– Sourcing and identifying new clients
– Working towards challenging sales targets
– High volume B2B calling
– Closing your own deals
– Account Management
– Some admin duties

Skills and experience

  • We would prefer experience of product and service sales, B2B sales, direct sales or telesales although we will also consider applications from other sectors
  • Previous experience in security industry is NOT required

Personal Characteristics

  • Excellent Communicator
  • Determination to achieve targets
  • Team Player with the ability to use own initiative
  • Proven Telesales Experience

 


Customer Service Executive

Job Overview

This role is primarily supporting our customers via phone and email queries, a level of complaint handling, preparing devices for dispatch and other administrative / reporting duties.

Principle Interactions

(i) Reporting to the Customer Support Manager
(ii) Interaction with external customers
(iii) Interaction with all Skyguard employees

Scope of work

– Providing primarily inbound telephone and email support to Skyguard customers, whilst building rapport and adhering to company service level standards
– Processing of customer orders in preparation for shipment
– Provide regular reporting for both internal and external customers
– Ensure all customer queries and communications are logged on the Customer Support CRM system
– Various customer support administration functions, including interaction with other departments within the business

Skills and experience

  • Excellent interpersonal and customer service skills
  • Able to deal with customer queries by empathising, maintaining professionalism and display patience within a sometimes-pressurised environment
  • Competent IT skills, with confidence with Microsoft programs such as Excel/Word etc.
  • Ability to use own initiative and work as a team player
  • A good analytical approach and attention to detail towards tasks
  • Experience of working in a customer service / support environment

Personal Characteristics

  • Excellent communicator
  • A ‘can-do’ attitude

 


Shipping Assistant

Job Overview

Responsible for shipping orders and providing warehouse support.

Principle Interactions

(i) Reporting to the Support Manager
(ii) Interaction with external customers
(iii) Interaction with all Skyguard employees

Scope of work

– Picking, packing, goods in and out
– Labelling and counting new stock and components
– Assisting with monthly stock checks
– Processing of orders and parcels
– General warehouse duties, keeping the workplace tidy and organised
– Assisting the customer support team with phone cover when required
– Greeting visitors to the building and informing the appropriate staff members of visitors’ arrival

Skills and experience

  • This role can be physically demanding – heavy lifting will be required
  • Good attention to detail is essential
  • Ability to multi-task
  • Training will be provided where necessary

Personal Characteristics

  • Excellent communicator
  • A ‘can-do’ attitude
  • Good teamworker

 

Thank you for your interest. Due to the volume of applications, only successful candidates will be contacted. If you have not been contacted within 2 weeks of submitting your application, unfortunately you have not been successful on this occasion.