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Protecting Council Lone Workers

Skyguard’s 24/7 Personal safety service for lone workers is fully audited and approved to BS 8484:2016

Council Lone Worker with Personal AlarmA study commissioned by the personal safety charity, The Suzy Lamplugh Trust found that 81% of Local Authority lone workers were concerned about violence and aggression, and a disturbing one in ten had actually been physically assaulted.

Lone workers by definition are more vulnerable to violence and aggression than most employees, and therefore it is vitally important that their employers fulfil their Duty of Care and develop long-term, robust strategies to provide a safe working environment.

Councils employ a wide range of lone workers, ranging from; Social Workers, Enforcement Officers, Committee Officers, Building Control Officers, Environmental Health Officers, Meals on Wheels delivery workers, Benefits teams and many more. The Health and Safety at Work Act 1974 dictates that employers have a duty to ensure the safety and welfare of this broad range of employees. Failure to do so can result in damaging litigation.

Before even considering the cost of fines if found negligent, the Health and Safety Executive estimates that it costs £17-19,000, on average, just to investigate a physical assault. It can cost a lot less to prevent one.

If an incident does occur, the courts will take the resources available to an organisation into consideration, but it is no defence for an employer to say that they did not have the time, money or resources to do anything to mitigate risk.

It is also important to realise that the true cost can be much more than just financial – The consequences of incidents can be huge. Stress, psychological issues, low morale and loss of confidence can all affect the quality of work and lead to long term sickness. These issues impact Local Authorities in terms of staff recruitment, retention and productivity; all of which are extremely costly – especially in times of budget reductions.

How Skyguard can Help

More and more Local Authorities are fully committed to minimising risks to lone workers; staff safety is absolutely paramount, and Skyguard already help Councils up and down the country meet their lone working health and safety obligations.

Skyguard has developed hundreds of tailored solutions for every type of lone worker and at-risk individual. We provide a range of dedicated personal safety devices and mobile phone software applications that link to our 24 hour manned, UK-based Incident Management Centre.

Fully Certified to BS 8484:2016 (British Standard for Lone Worker Monitoring Devices), Skyguard’s service provides instant backup and protection in critical situations anytime, anywhere… 24/7… 365 days a year.

As soon as the alarm is raised, Skyguard’s professionally-trained and experienced controllers will know who you are, and because your personal safety device is GPS enabled, we’ll know exactly where you are. We will listen to what’s happening your end, and if it’s safe to do so, talk to you to advise and reassure you. If it’s not safe to talk, you don’t need to say a word… we’ll send assistance right away, if necessary. We also record what’s happening remotely – vital should the incident go to litigation.

With increasing Health and Safety, Duty of Care and HR legislation placing demands on your time and resources, Skyguard’s service offers an efficient and cost-effective solution whilst ensuring your lone working colleague’s safety wherever they are.

Council Case Studies

Brent Council

“The MySOS is small, easy to use and has brilliant tracking of staff whereabouts - all of which is very important as it provides peace of mind knowing users have backup and support in case of an emergency. It’s also incredible value for money.”

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Harlow Council

“To know where employees are at any one time in the event of an emergency is priceless. Being able to input individual staff details, such as if they have diabetes was also a deciding factor when choosing Skyguard.”

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Cheshire East Council

“In service, the devices have proved their value time and time again, not least by providing the officers with constant reassurance that, if necessary, they can summon help quickly. That has made their lives much more comfortable and made it a lot easier for them to do their jobs.”

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Learn more about our personal safety devices, accredited to BS 8484:2016, or contact us to find out how we help.