Being a previous winner of ‘AA Hotel Group of The Year,’ Macdonald pride themselves on offering the best service possible for guests and have a dedicated team in their hotels working around the clock, including receptionists, cleaners and night porters.
Ensuring these workers are safe at all times is a priority as part of the company’s Duty of Care to employees. Staff can find themselves working alone late at night, which inevitably comes with greater associated risk. Being a safety conscious employer, Macdonald Hotels have put in place measures to allow staff to get help discreetly in situations where they may feel uncomfortable or threatened, perhaps when dealing with a difficult guest for example.
Macdonald choose Skyguard as the leading supplier of lone worker safety solutions to equip their night porters with MySOS personal alarms. Cluster Night Manager, Michael Careless comments on the important role that the devices play:
The handheld unit supplied to staff is compact and inconspicuous, looking similar to a car key fob. It’s small enough to fit inside a pocket, can be clipped onto a belt, attached to an ID card holder or worn around the neck.
Pressing the SOS button on the device opens up a two-way communication channel which can prove vital reassurance in an emergency. Skyguard’s Controllers always listen initially for signs of trouble to establish whether it’s safe to speak. Customers are assured to be in safe hands, as all Controllers are highly trained in responding to incidents of a sensitive nature.
If urgent assistance is required Skyguard have priority access to the Police via a Unique Reference Number (URN). This enables the emergency services to dispatch a faster response than is available to the general public via the 999 system.
Skyguard’s service operates 24 hours a day, 7 days a week, so help is always on hand in the event of an emergency. The service is supported by an online Customer Service Centre portal which allows Macdonald to manage devices and edit employee records, as well as viewing a wealth of monitoring information, such as statistics on usage and much more.
For those wishing to improve the safety and security of their lone working employees, as Macdonald Hotels can testify “The care and attention given by Skyguard is second to none.”