Europe's Premier Personal Safety Service for Lone Workers 0845 0360 999

sales@skyguard.co.uk

Careers at Skyguard

Skyguard's Incident Management CentreAs a rapidly growing organisation, we are constantly looking for dedicated individuals to join the team

A career at Skyguard is all about passion together with a sense of pride, helping to deliver results. This is one of the reasons we are Europe’s premier personal safety service provider.

If you’re thinking of growing your career in a truly supportive environment, one of our current vacancies could be exactly what you’re looking for. If any of our roles are of interest to you, please email your CV and covering letter to careers@skyguard.co.uk, indicating which position you would like to apply for.

– Customer Support Executive

– Stock Control Executive

– DBA – Database Administrator

– System Support Engineer

Thank you for your interest. Due to the volume of applications, only successful candidates will be contacted. If you have not been contacted within 2 weeks of submitting your application, unfortunately you have not been successful on this occasion.

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Customer Service Executive

Permanent – Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

Skyguard is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Skyguard’s parent company the Send for Help Group have been recognized twice by the Sunday Times fastest growing companies, 47th in 2016 and 80th in 2017.

Company benefits include – A discretionary bonus scheme following the successful completion of a 6 month probationary period, pension scheme, 23 days holiday (plus bank holidays) increasing by 1 day for every full year worked to a maximum of 30 days, plus additional benefits tailored for you.

The Role

This is an exciting opportunity to join our experienced team in the capacity of Customer Service Executive, reporting to the Customer Service Manager. This role is responsible for providing technical support for our systems, services and devices. If you’re passionate about providing excellent customer service, then we’d love to meet you.

Responsibilities

  • – Providing telephone, live chat and email support to all customers, assisting with technical product queries and delivering first contact resolutions where possible.
  • – Processing of customer device replacements within agreed SLA’s.
  • – Interaction with our Alarm Receiving Centre to support the closure of user alarms
  • – Occasional assistance with device configuration and unit dispatch where necessary.
  • – Various ad hoc Customer Support administration functions, including a level of bespoke reporting tasks.
  • – Deliver outstanding customer service to all customers.

Essential Requirements

  • – Previous Customer Service experience preferred.
  • – At least 5 GCSE’s Grades A-C (minimum grade C in Maths and English).
  • – Excellent communication skills & telephone manner
  • – Ability to use own initiative and work as a team player
  • – Competent IT skills.

 

All new employees must be prepared to undergo a 5 year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Closing Date: 01/05/2018

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System Support Engineer

Permanent Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

Skyguard is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Skyguard’s parent company the Send for Help Group have been recognized twice by the UK the Sunday Times fastest growing companies, 47th in 2016 and 80th in 2017.

Company benefits include – A discretionary bonus scheme following the successful completion of a 6 month probationary period, pension scheme, 23 days holiday (plus bank holidays) increasing by 1 day for every full year worked to a maximum of 30 days, plus additional benefits tailored for you.

The Role

The System Support Engineer is required to provide 2nd and up to 3rd line support to a fast paced and technically challenging environment. The successful candidate will be a key player in a dynamic IT team in maintaining, system-administrating, monitoring the infrastructure and operations support systems.

The successful candidate will have a good understanding of IT infrastructure & development support, practical knowledge & strong system admin and troubleshooting skills, helpdesk support activities, excellent communication and can do attitude. The System Support Engineer is an integral member of the IT Infrastructure team and will have the opportunity to maintain and expand on a number of systems. The role includes but not limited to:

  • – Provide onsite technical support to system users by troubleshooting issues and working directly with vendors to investigate, troubleshoot and resolve major software problems.
  • – Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
  • – Assisting on-site cross department IT support needs such as detecting system admin problems, liaising with third party suppliers, diagnosing and resolving problems to the user’s satisfaction.
  • – Coordinating and supporting all IT Systems projects and the efforts of team members in order to deliver large projects.
  • – Supporting company users across most of the services, daily upkeep of the escalated IT support tasks, monitoring basic services, reviewing system and application logs, system checks, scheduled/planned work.
  • – Liaising with IT/Desktop engineers in supporting and installing new hardware and PC/network specific software.

Essential Requirements

  • -Bachelor (4-year) degree, with a technical major, such as engineering or computer science.
  • – 2+ years hands on system administration experience in business and operations support systems such as CRM, billing or real time transactions system.
  • – Proven system Support experience: previous experience of 1-2 years of 2nd line support or exposure to 3rd line IT support, service desk environment and any helpdesk ticketing system.
  • – Must have experience of recent systems maintenance and end user technical support experience.
  • – Exposure to MS SQL based systems is preferred and a very basic knowledge of SQL is a bonus. Strong Excel knowledge is advantageous.
  • – Ability to communicate the technology with senior IT engineers, DBA and developers
  • – Exposure of setting up computers, new users, printers, strong PC and desktop troubleshooting and technical skills including Windows 10, MS office package (Word, Excel, PowerPoint and Outlook etc.).
  • – Knowledge of any DevOps system is strong bonus such as Experience using Visual Studio with a sway towards MS Technologies (.NET, WCF, MS SQL 2008 basic administration).
  • – Natural interest in IT with a desire to stay abreast of new technologies and the ability to understand clients technical requirements when described by clients who are using everyday language

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Closing Date: 20/04/2018

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Stock Control Executive

Permanent – Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

Skyguard is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Skyguard’s parent company the Send for Help Group have been recognized twice by the UK the Sunday Times fastest growing companies, 47th in 2016 and 80th in 2017.

Company benefits include – A discretionary bonus scheme following the successful completion of a 6 month probationary period, pension scheme, 23 days holiday (plus bank holidays) increasing by 1 day for every full year worked to a maximum of 30 days, plus additional benefits tailored for you.

The Role

You will be responsible for ensuring that stock within the office is counted on a regular and rotational basis and you will use your inquisitive nature to investigate discrepancies. Other duties include:

Responsibilities

  • – Receiving new stock deliveries, labelling and counting stock and components
  • – Assisting with monthly stock audits
  • – Prepare orders and parcels for shipment as per customer requirements.
  • – Process goods returned
  • – Distribution of general parcels and deliveries to relevant departments
  • – Keeping the workplace tidy and organised
  • – General Ad hoc duties
  • – Welcoming visitors and informing the appropriate department/staff members of their arrival.

 

Essential Requirements

  • – This role can be physically demanding – heavy lifting will be required.
  • – Accuracy with attention to detail.
  • – Ability to prioritise workload and multi-task.

Personal Characteristics

  • – Pass grade in GCSE’s Maths and English.
  • – Excellent communicator.
  • – A ‘can-do’ attitude.
  • – Good teamworker.

 

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Closing Date: 01/05/2018

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DBA – Database Administrator

Permanent Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

Skyguard is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Skyguard’s parent company the Send for Help Group have been recognized twice by the UK the Sunday Times fastest growing companies, 47th in 2016 and 80th in 2017.

Company benefits include – A discretionary bonus scheme following the successful completion of a 6 month probationary period, pension scheme, 23 days holiday (plus bank holidays) increasing by 1 day for every full year worked to a maximum of 30 days, plus additional benefits tailored for you.

The Role

We are looking for a Database Administrator (DBA), who will be responsible in assisting company service infrastructure, providing 2nd and 3rd line support in a fast paced and technically challenging environment.

The successful candidate will have a good understanding of Microsoft Databases and development support, practical knowledge and strong Database system admin and troubleshooting skills, excellent communication and can do attitude. The DBA is an integral member of the IT Infrastructure team and will have the opportunity to maintain and expand on a number of DB systems. The role includes but not limited to:

– Maintaining and administrating company’s DB infrastructure, including complex SQL tasks, critical DB management and their monitoring, performance tuning, troubleshooting, DB based service and operations support to internal and customer facing teams.

– Provide onsite DB support to internal teams of developers, IT helpdesk for escalated DB issues, customer facing staff users by troubleshooting issues and working directly with senor DBA and infrastructure system experts to investigate, troubleshoot and resolve major DB problems.

  • – Responsible for the DB Maintenance tasks as directed by Senior DBA.
  • – Carrying out testing on internal systems, functional use of systems and user appearance and acceptance testing.
  • – The candidate will be involved in reviewing the existing DB architecture and recommending potential improvements.
  • – The role will also include to liaise with IT/Desktop engineers in supporting the ad-hoc DB based queries such as adhoc reports for customers, Database indexing, DB performance monitoring with the necessary tools, escalated customer related issues and supporting system support engineer in new DB based system installation.
  • – By agreement with the CIO or the IT Manager, occasionally work outside of standard office hours to minimise adverse business impact when instigating DB changes, software rollouts, user/data migration or performing planned activities or to support the business/services in emergency situations. Roll requires an attitude to maintain availability of all business critical SQL Servers 24-7;

Essential Requirements

  • – Bachelor (4-year) degree, with a technical major, such as engineering or computer science.
  • – 2+ years hands on DB administration experience in business and operations support systems such as Microsoft SQL based CRM, billing or real time transactions system. (MS SQL Server 2008/2012 as a minimum);
  • – Natural interest in IT with a desire to stay abreast of new technologies and the ability to understand clients technical requirements when described by clients who are using everyday language
  • – Proven DB Support experience: previous experience of 1-2 years of 2nd line DB support or exposure to 3rd line DB System support in service desk environment and any helpdesk ticketing system.
  • – Understanding of SQL scripting, SQL Management Studio, Stored Procedures, good problems analysis and solving skills.
  • – Hands on experience with SSIS and SSRS Package configuration, implementation and deployment, maintenance of Transactional Replication publications across multiple servers; and database mirroring.
  • – Previous experience of SVN repository administration.
  • – DB based SAAS Development, testing support and maintaining Devops solution.
  • – Knowledge of any DevOps system is strong bonus such as Experience using Visual Studio with a sway towards MS Technologies (.NET, C#, MVC, WCF, IIS).

 

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

No agencies please, only direct applicants need apply.

Closing Date: 20/04/18