Europe's Premier Personal Safety Service for Lone Workers 0845 0360 999

sales@skyguard.co.uk

Careers at Skyguard

As a rapidly growing organisation, we are constantly looking for dedicated individuals to join the team and a career at Skyguard is all about passion together with a sense of pride, helping to deliver results.

Skyguard is part of the Send For Help Group, an Epsom-based technology business which provides GPS personal safety alarms to more than 150,000 lone workers, and is the worldwide market leader.

Skyguard offers an exclusive range of personal safety devices and apps which link to their own 24/7 Alarm Receiving Centre. Our team of over 100 staff are dedicated to providing the best possible service to our customers, which ultimately results in us saving people’s lives each and every day. Clients range from midwives working for the NHS to Police forces helping to protect domestic abuse victims, plus hundreds of household names in the commercial sector.

Last financial year the group had revenues of c.£16m and is highly profitable, the company is forecast to more than double its sales over the next four years.

The Send for Help Group has recently received the following accolades:

– Ranked in the Sunday Times Fast Track 100 list of fastest growing companies for the last 3 years running (68th in 2018)
– Listed in the Financial Times ranking of Europe’s fastest growing companies for the last two years
– For two years running, named by the London Stock Exchange as one of the UK’s fastest growing companies in their publication, ‘1000 Companies to Inspire Britain’.

In 2018 Send for Help was acquired by ECI, a Private Equity fund. ECI has been investing for more than 40 years in management buy-outs of medium sized UK high growth companies. ECI are fully supportive of the management teams ambitious buy and build growth strategy. As with most Private Equity backed businesses, it is an extremely fast paced working environment with lots of career progression across the company (equity in the business may be offered to key members of the management team).

If you’re thinking of growing your career in a truly supportive environment, one of our current vacancies could be exactly what you’re looking for. If any of our roles are of interest, to apply, please email your CV and covering letter to careers@skyguard.co.uk, (no agencies need apply) indicating which position you would like to apply for.

Please note: Due to the high volume of applications, we will not be able to respond to all candidates. If you have not been contacted within two weeks of submitting your application then you have not been successful. If we do not contact you this time, we will hold your details (in line with GDPR) for a period of 12-months, in case a suitable opportunity arises. If you do not wish your details to be stored then please request this on your cover letter.

Job Vacancies

Small Medium Business Account Manager

The Role

  • To manage an existing account base of customers with a blend of private and public sector. Focused primarily across the UK.
  • Selling a wide range of solutions targeted at employees in the “at risk” market (lone working).
  • The day to day duties of the role involve renewing existing contracts, upselling to existing customers, managing and reducing cancellations and resolving account queries to the highest level of satisfaction.
  • For the full job description click here.

    Direct applicants only, no agencies.

    Credit Controller

    The role of the Credit Controller is to ensure monthly term and collection targets are met in accordance with company policy

    You will be reporting to the Financial Controller as well as interacting with the internal Finance and Sales teams and external customers.

    For the full job description click here.

    Direct applicants only, no agencies.

    Customer Support Executive

    A Customer Support Executive is responsible for providing a high level, 'white glove' service to our customers, ensuring that queries and handled and resolved in good time and to customer expectations.

    Key Responsibilities

  • Deliver outstanding customer service to all customers through every form of communication.
  • Provide a friendly and proactive telephone, web chat and email support to all customers.
  • Resolve daily queries surrounding device performance, reporting, portal usage and alarm assistance, whilst delivering First Contact Resolution (FCR).
  • Process all customer enquiries to bespoke agreed SLA deadlines.
  • Liaise with the Alarm Receiving Centre to aid the closure of live alarms, and fellow departments to support customers when required.
  • Carry out various ad hoc Customer Support administration duties as required, including reporting
  • For the full job description click here.

    Direct applicants only, no agencies.

    Internships and Apprenticeships

    The Skyguard internship programme is designed for students who are undergraduates and provides an excellent opportunity for students to experience an exciting and energetic company with the potential to work on projects that have a genuine business impact. Information about available internships are published above in our Job Vacancies section.

    Staff Testimonials…Why it’s Great to Work at Skyguard