Europe's Premier Personal Safety Service for Lone Workers 0845 0360 999

sales@skyguard.co.uk

Careers at Skyguard

As a rapidly growing organisation, we are constantly looking for dedicated individuals to join the team and a career at Skyguard is all about passion together with a sense of pride, helping to deliver results.

Skyguard is part of the Send For Help Group, an Epsom-based technology business which provides GPS personal safety alarms to more than 150,000 lone workers, and is the worldwide market leader.

Skyguard offers an exclusive range of personal safety devices and apps which link to their own 24/7 Alarm Receiving Centre. Our team of over 100 staff are dedicated to providing the best possible service to our customers, which ultimately results in us saving people’s lives each and every day. Clients range from midwives working for the NHS to Police forces helping to protect domestic abuse victims, plus hundreds of household names in the commercial sector.

Last financial year the group had revenues of c.£16m and is highly profitable, the company is forecast to more than double its sales over the next four years.

The Send for Help Group has recently received the following accolades:

– Ranked in the Sunday Times Fast Track 100 list of fastest growing companies for the last 3 years running (68th in 2018)
– Listed in the Financial Times ranking of Europe’s fastest growing companies for the last two years
– For two years running, named by the London Stock Exchange as one of the UK’s fastest growing companies in their publication, ‘1000 Companies to Inspire Britain’.

In 2018 Send for Help was acquired by ECI, a Private Equity fund. ECI has been investing for more than 40 years in management buy-outs of medium sized UK high growth companies. ECI are fully supportive of the management teams ambitious buy and build growth strategy. As with most Private Equity backed businesses, it is an extremely fast paced working environment with lots of career progression across the company (equity in the business may be offered to key members of the management team).

If you’re thinking of growing your career in a truly supportive environment, one of our current vacancies could be exactly what you’re looking for. If any of our roles are of interest, to apply, please email your CV and covering letter to careers@skyguard.co.uk, (no agencies need apply) indicating which position you would like to apply for.

Please note: Due to the high volume of applications, we will not be able to respond to all candidates. If you have not been contacted within two weeks of submitting your application then you have not been successful. If we do not contact you this time, we will hold your details (in line with GDPR) for a period of 12-months, in case a suitable opportunity arises. If you do not wish your details to be stored then please request this on your cover letter.

Job Vacancies

Location – Epsom, Surrey
Customer Support Executive

The Customer Support team are the face of the company. We are the first point of contact for our users and our main aim, aside from providing great customer service, is to retain custom. We are split over three divisions; our Contact Team, Tech Team and Admin Team.

You will be part of an energetic team of 17 people, the department has a very friendly atmosphere and the team are more like friends than colleagues. The team are very social and there is always something in the calendar coming up. Each day will bring us its own challenges which will always ensure the days are never dull in Customer Support! You will liaise with our customers via phone, email and our live chat system, sometimes in person too. You will be processing customer replacements, creating accounts and running reports for them on a regular basis.

You will also be working closely with our Incident Management Centre (IMC) team to ensure the alarms they receive are closed down as quickly as possible for the user. Our Sales team will also be in regular contact with you as you work with them to maintain and retain our customers. There is often additional support which we provide to our fellow departments which can range from assisting with a delivery, working in Finance to assist with administration duties, this not only keeps the role versatile but will also give you an insight in to what the other departments get up to. Multitasking is a key part of this department and a “can-do” attitude is definitely a requirement.

Looking further down the line, we strongly believe in developing our people and for many of our staff, Customer Support is often the first step before moving to another department. We have developed team members to continue their careers in IT, Stock Control, IMC, Sales, Finance & Marketing, so far. As our company grows, more and more opportunities will arise so there is no better time to join than now!

Please see the full job description.
Software Tester

We are looking for an experienced and passionate Software Tester to join our team! As a Software Tester at our company, you will have the opportunity to work on new and exciting projects on complex and challenging systems, partnering with software engineers within a collaborative, technology-driven environment that will allow you to learn and advance your career.

Software Tester Duties and Responsibilities

As a Software Tester you will operate across the full C# .Net development lifecycle and MVC environment under agile approach, from defining and refining acceptance criteria, creating user stories and translating them into test cases, specifications to ensure comprehensive test coverage and identifying opportunities for test automation.

You'll be responsible for executing a variety of functional / non-functional tests, both manual and automated including regression, integration, stress and GUI testing.

Please see the full job description here.
Marketing Executive

Permanent Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

Skyguard is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Skyguard's parent company Send for Help Group have been recognised three times by the Sunday Times in its list of Britain's fastest growing companies, 47th in 2016, 80th in 2017 and 68th in 2018.

Job Overview

Supporting the Marketing Manager with day to day marketing activities: including events, campaigns, generating reports/research, PPC, SEO, the company websites.

Principle Interactions

  • Reporting to the Marketing Manager
  • Mentoring and developing Digital Marketing Apprentice
  • Interaction with external suppliers, where appropriate
  • Interaction with all Skyguard employees, where appropriate

Scope of work

  • Plan and execute SEO/SEM, marketing database and display advertising campaigns.
  • Collaborate with external suppliers/software providers and internal teams to execute the company’s marketing plan.
  • Measure and report on performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).
  • Supporting with the general planning, organising and running of events.
  • Managing the PPC digital agency, paid media - programmatic, display and remarketing awareness/lead generation campaigns.
  • Conversion Rate Optimisation - website, landing pages, workflows and user journeys.
  • SEO - on and off page tactics.
  • Identify trends, insights and optimise spend and performance based on the insights.
  • Brainstorm new and creative growth strategies.
  • Website design and creation of landing pages for optimised user experience.
  • Utilise strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
  • Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate.
  • Design and produce content, copy and imagery for marketing collateral as required.
  • Copy writing and proof reading.
  • Provide creative input to new product & service development/launches.
  • Updating CRM and other company systems, where appropriate.
  • Assist any other department with Ad-hoc projects as requested.

Skills and Experience

  • Marketing Degree / CIM / IDM or equivalent qualification.
  • 2 years previous experience working in Digital Marketing (preferably B2B).
  • Google Analytics Pro (Advanced).
  • Google AdWords Account Management experience.
  • Excellent analytical and numerical skills.
  • Experienced with using current digital marketing platforms, systems & design software.
  • Excellent communication skills (oral & written).
  • Flexible approach to business requirements.
  • Knowledge of Wordpress & Adobe.
  • Knowledge of CRM software systems (preferable).
  • Event Management Experience (preferable).
  • Copy writing and proof reading.
  • PC literate – Microsoft Word, Excel, PowerPoint and Outlook.
  • Knowledge of DotDigital & Thrive.

Personal Characteristics

  • Must be able to manage third party suppliers effectively.
  • Methodical with an attention to detail.
  • Goal orientated.
  • Able to work within a team and individually.
  • Flexible approach to business requirements.
  • High degree of ownership.
  • Ability to prioritise workload effectively and cope within a pressured environment.
  • Able to demonstrate passion, and creativity in the way they approach their work.

The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Close Date: December 31st 2019

Internships and Apprenticeships

The Skyguard internship programme is designed for students who are undergraduates and provides an excellent opportunity for students to experience an exciting and energetic company with the potential to work on projects that have a genuine business impact. Information about available internships are published above in our Job Vacancies section.

Staff Testimonials…Why it’s Great to Work at Skyguard