Europe's Premier Personal Safety Service for Lone Workers 0845 0360 999

sales@skyguard.co.uk

Careers at Skyguard

Work at SkyguardAs a rapidly growing organisation, we are constantly looking for dedicated individuals to join the team

A career at Skyguard is all about passion together with a sense of pride, helping to deliver results. This is one of the reasons we are Europe’s premier personal safety service provider.

If you’re thinking of growing your career in a truly supportive environment, one of our current vacancies could be exactly what you’re looking for. If any of our roles are of interest to you, please email your CV and covering letter to careers@skyguard.co.uk, indicating which position you would like to apply for.

Job Vacancies

Location – Epsom, Surrey
Management Accountant (Temporary Maternity Contract)

Temporary Maternity Contract – Fulltime

Location: Epsom, Surrey

Working Hours: Mon-Fri 9am-5:30pm, 37.5 hours per week (8am start once a week for stock take)

The Company

Skyguard is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Skyguard's parent company the Send for Help Group have been recognized twice by the UK the Sunday Times fastest growing companies, 47th in 2016 and 80th in 2017.

Company benefits include - A discretionary bonus scheme following the successful completion of a 6 month probationary period, pension auto-enrolment after 3 months, 23 days holiday pro rata plus bank holidays, plus Perkbox membership after passing probation.

The Role

A temporary opportunity has arisen in our finance team for a Management Accountant (maternity cover). The role reports to the Finance Director and involves overall responsibility for preparing the Company management accounts, detailed reporting and analysis relating to both revenue and costs, helping to make key business decisions and driving process/reporting improvements.

Responsibilities:

  • Management of 2 direct reports- Accounts Assistant and Finance Administrator
  • Balance sheet reconciliations
  • Month end management accounts
  • Maintaining Purchasing records for accurate record of stock
  • Quarterly VAT returns and EC Sales List for all companies
  • Maintaining Deferment VAT schedule
  • Weekly and month end stock counts with the Stock Control Manager
  • Assisting with year-end closing and audit preparation
  • Training and developing other members of the staff within the team
  • Complete and submit surveys to 'Office of National Statistics’ as and when they are received
  • Maintaining the finance manual
  • Inductions for new starters
  • Ad hoc projects

Essential Requirements

  • Final stage studier or newly qualified (CIMA\ACCA\ACA)
  • High level of computer literacy - needs to be a proficient user of financial systems
  • Advanced Excel skills including look- ups, pivot tables and use of advanced formulae
  • Excellent written and verbal communication skills
  • Confident dealing with colleagues of all levels
  • Ability to analyse, interpret and provide insight on financial reports
  • A good understanding of the different functions of finance including Accounts
  • Professional, committed and organised approach to work with a drive for results
  • Ability to manage, motivate, lead and develop others
  • Good analytical skills combined with attention to detail
  • Good communication skills
  • Ability to work under pressure, use judgement to make decisions and adapt to change
  • Shows initiative
  • Commitment to continual professional development

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Close Date: 31/08/2018

Junior Product Development Executive

Permanent Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

Skyguard is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Skyguard's parent company the Send for Help Group have been recognized twice by the UK the Sunday Times fastest growing companies, 47th in 2016 and 80th in 2017.

Company benefits include - A discretionary bonus scheme following the successful completion of a 6 month probationary period, pension scheme, 23 days holiday (plus bank holidays) increasing by 1 day for every full year worked to a maximum of 30 days, plus additional benefits tailored for you.

The Role

The Junior Product Development Executive role is for a recent engineering graduate who will be responsible to assist the products related projects, this will include coordinating end to end product testing, technical documentation and provide product support in a technical environment. The successful candidate will play an important role in a dynamic technical team in coordinating product development activities.

  • Provide and support end to end testing of new products including assisting in preparation of test case and related technical documents
  • Coordinate between customer support and development testing teams to help isolate any issues and identify their root cause
  • Working directly with the Product Development team, IT and software developers to investigate and troubleshoot products
  • Maintain and update relevant documentation related to the product portfolio, ensuring all technical files match relevant standards required
  • Involvement to assist Product Development Manager in a range of product related projects
  • Project manage a range of planned projects from very small to large scale

Essential Requirements

  • Electronics or Electrical background is preferred OR some exposure to the electronic hardware is preferred
  • Previous experience in product and technical support is preferred
  • Some exposure working in a project environment is desirable
  • Ability to communicate technically with the product development team and system developers, while also simplifying explanations to non-technical departments
  • Passion for creating technical solutions and designs for products is desirable
  • Excellent written and verbal skills

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Closing Date: 31/08/2018

DBA - Database Administrator

Permanent Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

Skyguard is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Skyguard's parent company the Send for Help Group have been recognized twice by the UK the Sunday Times fastest growing companies, 47th in 2016 and 80th in 2017.

Company benefits include - A discretionary bonus scheme following the successful completion of a 6 month probationary period, pension scheme, 23 days holiday (plus bank holidays) increasing by 1 day for every full year worked to a maximum of 30 days, plus additional benefits tailored for you.

 The Role

We are looking for a Database Administrator (DBA), who will be responsible in assisting company service infrastructure, providing 2nd and 3rd line support in a fast paced and technically challenging environment.

The successful candidate will have a good understanding of Microsoft Databases and development support, practical knowledge and strong Database system admin and troubleshooting skills, excellent communication and can do attitude. The DBA is an integral member of the IT Infrastructure team and will have the opportunity to maintain and expand on a number of DB systems.

The role includes but not limited to:

  • Maintaining and administrating company’s DB infrastructure, including complex SQL tasks, critical DB management and their monitoring, performance tuning, troubleshooting, DB based service and operations support to internal and customer facing teams.
  • Provide onsite DB support to internal teams of developers, IT helpdesk for escalated DB issues, customer facing staff users by troubleshooting issues and working directly with senor DBA and infrastructure system experts to investigate, troubleshoot and resolve major DB problems.
  • Responsible for the DB Maintenance tasks as directed by Senior DBA.
  • Carrying out testing on internal systems, functional use of systems and user appearance and acceptance testing.
  • The candidate will be involved in reviewing the existing DB architecture and recommending potential improvements.
  • The role will also include to liaise with IT/Desktop engineers in supporting the ad-hoc DB based queries such as adhoc reports for customers, Database indexing, DB performance monitoring with the necessary tools, escalated customer related issues and supporting system support engineer in new DB based system installation.
  • By agreement with the CIO or the IT Manager, occasionally work outside of standard office hours to minimise adverse business impact when instigating DB changes, software rollouts, user/data migration or performing planned activities or to support the business/services in emergency situations. Roll requires an attitude to maintain availability of all business critical SQL Servers 24-7;

Essential Requirements

  • Bachelor (4-year) degree, with a technical major, such as engineering or computer science.
  • 2+ years hands on DB administration experience in business and operations support systems such as Microsoft SQL based CRM, billing or real time transactions system. (MS SQL Server 2008/2012 as a minimum);
  • Natural interest in IT with a desire to stay abreast of new technologies and the ability to understand clients technical requirements when described by clients who are using everyday language
  • Proven DB Support experience: previous experience of 1-2 years of 2nd line DB support or exposure to 3rd line DB System support in service desk environment and any helpdesk ticketing system.
  • Understanding of SQL scripting, SQL Management Studio, Stored Procedures, good problems analysis and solving skills.
  • Hands on experience with SSIS and SSRS Package configuration, implementation and deployment, maintenance of Transactional Replication publications across multiple servers; and database mirroring.
  • Previous experience of SVN repository administration.
  • DB based SAAS Development, testing support and maintaining Devops solution.
  • Knowledge of any DevOps system is strong bonus such as Experience using Visual Studio with a sway towards MS Technologies (.NET, C#, MVC, WCF, IIS).

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

No agencies please, only direct applicants need apply.

Closing Date: 31/08/18

Accounts Assistant

The Company

Skyguard is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Skyguard's parent company the Send for Help Group have been recognized twice by the UK the Sunday Times fastest growing companies, 47th in 2016 and 80th in 2017.

The Role

To assist the members of the finance team with the day to day running of the accounts function, while potentially receiving training and support towards a recognised accounting qualification if desired.

Principal Interactions

  • Reporting to the Management Accountant
  • Interaction with Finance Team
  • Interaction with employees across the business

Scope of Work:

Finance duties including but not limited to:

  • Input bank transactions, complete daily bank reconciliations
  • Inter company Reconciliations
  • Bad debt provision
  • Send 4 Help sales
  • Send For Help (parent) TB
  • Fixed Asset Register
  • Monthly Depreciation
  • Calculations
  • Petty Cash Management
  • Revaluation of debtors/creditors
  • Monthly accruals and prepayments
  • Individual commissions stats for sales
  • Collections for credit control
  • To file and maintain accounting records in an orderly and logical fashion
  • Answering of daily client and employee queries (telephone or e-mail)
  • Input journals
  • Monthly accruals for expenses
  • Responsible for petty cash, replenishment and reconciliation
  • Provide cover for the Senior Accounts Assistant in their absence
  • Prepare VAT return & EC sales list for review
  • Breadth of duties to increase with training

Essential skills and experience

  • Excellent communication skills, both written and spoken
  • Good understanding of IT
  • Good attention to detail
  • Ability to prioritise workload effectively and cope with pressured environment
  • Drive and dedication to study and learn

Desirable skills and experience

  • Some previous experience within a Finance role
  • A good understanding of the basics of finance and administration

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Closing Date: 31/08/2018

IMC Daytime Controller

Permanent Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Monday-Friday with shifts between 7:30am and 6:30pm

The Company

Skyguard is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Skyguard's parent company the Send for Help Group have been recognized twice by the UK the Sunday Times fastest growing companies, 47th in 2016 and 80th in 2017.

Company benefits include - A discretionary bonus scheme following the successful completion of a 6 month probationary period, pension scheme, 23 days holiday (plus bank holidays) increasing by 1 day for every full year worked to a maximum of 30 days, plus additional benefits tailored for you.

The Role

At the core of Skyguard’s personal safety service is our state-of-the-art, UK based, 24/7 Alarm Centre. Here our highly-trained and experienced controllers respond to lone worker alarms and manage possible life-threatening emergencies on a daily basis. So, if you are able to remain calm and courteous when working in a fast-paced changeable environment this is the role for you.

Responsibilities:

  • Verifying alarms to ensure that, where possible, only genuine emergencies are passed to the emergency services
  • Deciding on appropriate response action in a timely manner
  • Ensure that each incident is brought to a satisfactory conclusion and when outcome resolved produce a written report
  • Maintain an excellent knowledge of, and adherence to, the Skyguard operational procedures
  • Provide feedback and suggestion to help improve the departments service

Essential Requirements

  • A minimum of one-year experience in customer services/call centre environment
  • At least 5 GCSE’s Grades A-C (minimum grade C in Maths and English).
  • Ability to multitask effectively whilst keeping a high level of service quality.
  • Be confident and assertive with excellent communication skills
  • Like working in a team but also be able to take own initiative or direction as required.
  • Have computer and MS office skills

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Closing Date: 31/08/2018

Sales Administrator

Permanent Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

Skyguard is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Skyguard's parent company the Send for Help Group have been recognized twice by the UK the Sunday Times fastest growing companies, 47th in 2016 and 80th in 2017.

Company benefits include - A discretionary bonus scheme following the successful completion of a 6 month probationary period, pension auto-enrolment after 3 months, 23 days holiday pro rata plus bank holidays, plus Perkbox membership after passing probation.

The Role

Reporting to the Sales Manager. You will assist the sales team, being involved with all aspects of the sales admin, processes and tasks. Have excellent communication skills, strong attention to detail and be passionate about accuracy and getting it right first time. A team player is required however on occasions you must be able to under your own initiative. Used to interacting with internal and external customers and stakeholders.

Responsibilities

  • Compiling monthly sales reports
  • Ad hoc reports as required
  • Using the company in-house database to raise Purchase Orders
  • Using email to contact customers
  • Weekly management of the filing system
  • General administrative tasks

Essential Requirements

  • Confident user of Excel and other Microsoft packages
  • Excellent communication skills both verbal and written
  • Attention to detail is a must
  • Ability to draft own documents e.g. emails, letters and spreadsheets
  • Time management
  • Well organised
  • At least 5 GCSE’s Grades A-C (minimum grade C in Math’s and English)

All new employees must be prepared to undergo a 5-year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Close Date: 31/08/2018

Customer Service Executive

Permanent - Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

Skyguard is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Skyguard's parent company the Send for Help Group have been recognized twice by the Sunday Times fastest growing companies, 47th in 2016 and 80th in 2017.

Company benefits include - A discretionary bonus scheme following the successful completion of a 6 month probationary period, pension scheme, 23 days holiday (plus bank holidays) increasing by 1 day for every full year worked to a maximum of 30 days, plus additional benefits tailored for you.

The Role

This is an exciting opportunity to join our experienced team in the capacity of Customer Service Executive, reporting to the Customer Service Manager. This role is responsible for providing technical support for our systems, services and devices. If you’re passionate about providing excellent customer service, then we’d love to meet you.

Responsibilities

  • Providing telephone, live chat and email support to all customers, assisting with technical product queries and delivering first contact resolutions where possible.
  • Processing of customer device replacements within agreed SLA’s.
  • Interaction with our Alarm Receiving Centre to support the closure of user alarms
  • Occasional assistance with device configuration and unit dispatch where necessary.
  • Various ad hoc Customer Support administration functions, including a level of bespoke reporting tasks.
  • Deliver outstanding customer service to all customers.

 Essential Requirements

  • Previous Customer Service experience preferred.
  • At least 5 GCSE’s Grades A-C (minimum grade C in Maths and English).
  • Excellent communication skills & telephone manner
  • Ability to use own initiative and work as a team player
  • Competent IT skills.

All new employees must be prepared to undergo a 5 year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Closing Date: 31/08/2018

Stock Control Assistant

Permanent - Full Time

Location: Epsom, Surrey

Working Hours: 37.5 hours per week, Mon-Fri 9am-5:30pm

The Company

Skyguard is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people. Skyguard's parent company the Send for Help Group have been recognized twice by the Sunday Times fastest growing companies, 47th in 2016 and 80th in 2017.

Company benefits include - A discretionary bonus scheme following the successful completion of a 6 month probationary period, pension scheme, 23 days holiday (plus bank holidays) increasing by 1 day for every full year worked to a maximum of 30 days, plus additional benefits tailored for you.

The Role

You will be responsible for ensuring that stock within the office is counted on a regular and rotational basis and you will use your inquisitive nature to investigate discrepancies. Other duties include:

Responsibilities

  • Receiving new stock deliveries, labelling and counting stock and components
  • Assisting with monthly stock audits
  • Prepare orders and parcels for shipment as per customer requirements
  • Process goods returned
  • Distribution of general parcels and deliveries to relevant departments
  • Keeping the workplace tidy and organised
  • General Ad hoc duties
  • Welcoming visitors and informing the appropriate department/staff members of their arrival

 Essential Requirements

  • This role can be physically demanding - heavy lifting will be required.
  • Accuracy with attention to detail.
  • Ability to prioritise workload and multi-task.

Personal Characteristics

  • Pass Grade in GCSE’s Maths and English
  • Excellent communicator
  • A 'can-do’ attitude
  • Good team worker

All new employees must be prepared to undergo a 5 year background screening- all job offers are subject to satisfactory completion of the screening and references.

Thank you for your interest.

Please note: Due to the high volume of applications, unfortunately we will not be able to respond to all candidates. If you have not been contacted within 2 weeks of submitting your application you have not been successful on this occasion.

No agencies please, only direct applicants need apply.

Closing Date: 31/08/2018

Internships and Apprenticeships

The Skyguard internship programme is designed for students who are undergraduates and provides an excellent opportunity for students to experience an exciting and energetic company with the potential to work on projects that have a genuine business impact. Information about available internships for 2018 will be published here in due course.

Staff Testimonials…Why it’s Great to Work at Skyguard