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Personal Safety Blog

9 March 2017
 March 9, 2017
There are many solutions to protect lone workers to choose from

Choosing a Lone Worker Solution

Lone worker solutions are available in a variety of shapes, sizes and forms ranging from dedicated standalone devices to personal safety apps for smartphones.

When making a decision on which is the best fit for your own particular requirements, it’s important to consider:

– Who are you looking to protect?

– What situations are they likely to be in

– Where are they going to be working?

– When are employees working alone?

– Why do you need to protect lone workers?
Who are you looking to protect?
Lone workers are defined as those who work in isolation from others, without close or direct supervision. This encompasses employees that work alone in premises, home workers, staff based externally or working outside of normal hours.

There are an estimated 8m lone workers in the UK, with over 70% of the countries’ workforce finding themselves working on their own at some point. Lone working also includes employees who stay late in the office or travel to meetings.
What situations are they likely to be in?
Some roles will come with a greater level of risk, so

1 March 2017
 March 1, 2017
The new version of BS 8484:2016 has replaced the 2011 version

BS 8484:2016 Replaces Previous Version of Lone Worker Standard

As of today, BS 8484:2016 the updated standard for lone worker device services has replaced the previous version from 2011.

First published at the end of summer last year, the new standard is a major revision which encompasses several modifications including greater transparency in reporting and tighter Key Performance Indicators (KPIs) for improved response times. There is also now comprehensive coverage of lone worker smartphone applications.

BS 8484:2016 provides an important benchmark by which to compare lone worker solutions. To meet its requirements an organisation must first successfully undergo a rigorous audit. Only then can alarms be escalated directly through to local Police control rooms using URNs (Unique Reference Numbers) and receive priority response bypassing the 999 system.

Earlier this year Skyguard became one of the first companies to be successfully audited and gain BS 8484:2016 certification, ensuring that the lone worker products and services we offer are approved and accredited to the highest possible standards.

James Murray, CEO of Skyguard commented

24 February 2017
 February 24, 2017
Lady behaving aggressively

5 Simple Tips on What to do if you are Confronted by an Aggressive Customer

By definition, aggressive behaviour can be described as an action that ‘can cause physical or emotional harm to others, which may range from verbal abuse to physical abuse or destruction of property.’

Sadly, this is something many of us know all too well, especially those who have been confronted by angry customers in the workplace. We have put together some tips on how best to deal with people who are behaving aggressively to help defuse the situation and maintain the safety of not just yourself, but those around you.
Keep calm and carry on
The most important thing to remember is to stay calm. Although it’s easy to lose your cool, showing your frustration is likely to end up making matters worse, potentially resulting in violence. Instead, take a deep breath and speak softly, being mindful not to raise your voice or say anything that may deliberately provoke the other party.
Control your body language
Even if you’re speaking calmly, aggressive body language may be sending out negative non-verbal cues. Pacing, tapping, clenching your fists or crossing

14 February 2017
 February 14, 2017
NHS doctors and nurses are at increasing risk of assault

Atmosphere Described as ‘Tinderbox’ in Hospitals as Assaults on NHS Workers Rise

It was reported last week in the national press that the number of NHS staff suffering abuse whilst on duty has again risen in the past year.

Official figures released by NHS Protect, the hospital safety advisory body show that in 2015-16 there were 70,555 assaults on doctors, nurses and other health service workers. This works out at a shocking 193 workers on average being attacked every single day.

The number of attacks has increased by nearly a quarter over the past six years, with under 5% of these resulting in criminal or civil sanctions. Many of these attacks involve medical factors, with those hospitals caring mentally ill patients recording some of the highest numbers of physical assaults.

Some fear that these worrying statistics are just the tip of the iceberg, with many incidents going unreported as staff believe that no action will be taken.

Chris Cox, Director of Membership Relations at The Royal College of Nursing (RCN) described the atmosphere in some hospitals as a “tinderbox” with “longer waits and the pressures of understaffed units” creating an

2 February 2017
 February 2, 2017
Victim of domestic abuse hiding and trying to get help

Discreet Ways to Get Help Without Alerting an Attacker

In an emergency, one of the first things most people would think to do is dial 999 – but what if this wasn’t an option as it could alert an attacker or give away your whereabouts?

Luckily there are several solutions to this particular problem. Firstly, if you are able to dial 999, but unable to speak, there is a so-called ‘silent solution’ that allows you to let emergency service operators know that you require assistance by pressing 5 twice when prompted.
How the silent 999 solution works
The usual procedure when you dial 999 is that an operator will answer and ask which service you require. They will also ask you to tap your handset screen or cough if you cannot speak. If no sound can be heard, the operator will usually suspect that you have accidentally misdialled and terminate the call.

However, if there are background noises and voices, the call will be connected to an automated police voice response system. The caller will be asked to press 55 if help is required, which if dialled correctly

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