Three quarters of retailers are said to have expressed concern over the response to incidents, as it’s claimed that police forces are under significant pressure to deal with rising crime levels.
A report by The Home Affairs Committee, entitled ‘Policing for the Future’ outlined the demands on modern police forces, suggested that falling staff numbers coupled with an increased level of crime is making it harder to offer communities the protection they need.
It stated that recorded crimes, including robbery and theft have climbed 32% in the last three years – a sharp increase, whilst charges fell by over a quarter as neighbourhood policing has been cut.
Retailers are feeling the impact of rising crime, as The Association of Convenience Stores Crime Report shows that incidents in the sector have almost doubled in the past year to 950,000.
At the same time around 82% of retail employers are also concerned about the consistency of the response from police, with 73% dissatisfied by the time taken to respond to incidents.
Increasing Threat of Violence
Violent crime is a particular worry
Today is National Personal Safety Day, an annual event that aims to raise awareness of the simple ways we can all avoid violence and stay safe.
Organised by The Suzy Lamplugh Trust, this year highlights issues relating to personal safety in the workplace, focusing on the retail sector. Released today, a survey conducted by the Trust shows that 66% of the people surveyed had experienced violence or aggression in the workplace and the results highlight a clear need for employers to do more to help their staff feel and be safer.
A survey of NHS workers in England found that over 15% of staff have experienced violence in the past year, with one in seven employees on the receiving end of attacks from patients, relatives and the general public – the highest level in 5 years.
This news comes as Health Secretary, Matt Hancock is set to introduce his NHS Violence Reduction Strategy, a new initiative to tackle the issue of abuse towards medical staff.
Promising a ‘zero tolerance’ approach to violence, Mr Hancock said: “NHS staff dedicate their lives to protecting and caring for us in our times of greatest need and for any one of them to be subject to aggression or violence is completely unacceptable.”
Too often our hardworking NHS staff are subjected to violence & aggression at work. It’s unacceptable. Our first ever NHS Violence Reduction Strategy will tackle this head-on https://t.co/JnRHBb6a9b
— Matt Hancock (@MattHancock) October 31, 2018
As one of the most common causes of workplace accidents, slips, trips and falls were responsible for nearly a third of all non-fatal injuries at work last year.
Falls from height are also the biggest cause of death of workers in the UK, with the number of fatalities having risen by around a third over the past 12 months.
Although falls can’t be avoided all together, by maintaining good habits and following the points below the risk to employees can be lowered.
Simple ways to reduce the risk of falls
Clean up any spillages promptly and use appropriate signage to warn others of wet floors.
Take your time, don’t rush. Many accidents occur when people are trying to do things quickly neglecting their safety.
Wear sensible footwear that have a good grip.
Keep walkways free of obstacles that could become trip hazards, such as boxes or loose cabling.
Look out for uneven surfaces and report dangerous areas, such as potholes or raised ground.
Ensure all work areas including passages and stairways are lit sufficiently.
Inspired by Conflict Resolution Day which falls this week, we take a look at how de-escalation techniques can be used to diffuse potentially threatening situations and what to remember should you find yourself in these circumstances.
Observed in October each year, Conflict Resolution Day is a global event which aims to promote the concept of peaceful resolution and non-violent methods people can use to settle disagreements and conflict.
These techniques are life skills that can be applied in many different scenarios. However they’re especially useful when dealing with aggressive behaviour in the workplace; from an aggrieved customer for instance.
Conflict resolution strategies
There are five main ways that a conflict can be resolved, it’s important to consider which outcome would be most appropriate given the situation:
Competing – one person ‘wins’ the argument.
Collaboration – where both parties find a solution that is agreeable to all.
Compromise – both parties give some ground and find a solution that meets halfway.
Withdrawing – avoiding the conflict, either completely or temporarily.
Smoothing – when situation is calmed down, although both parties still disagree