Inspired by Conflict Resolution Day which falls this week, we take a look at how de-escalation techniques can be used to diffuse potentially threatening situations and what to remember should you find yourself in these circumstances.
Observed in October each year, Conflict Resolution Day is a global event which aims to promote the concept of peaceful resolution and non-violent methods people can use to settle disagreements and conflict.
These techniques are life skills that can be applied in many different scenarios. However they’re especially useful when dealing with aggressive behaviour in the workplace; from an aggrieved customer for instance.
Conflict resolution strategies
There are five main ways that a conflict can be resolved, it’s important to consider which outcome would be most appropriate given the situation:
Competing – one person ‘wins’ the argument.
Collaboration – where both parties find a solution that is agreeable to all.
Compromise – both parties give some ground and find a solution that meets halfway.
Withdrawing – avoiding the conflict, either completely or temporarily.
Smoothing – when situation is calmed down, although both parties still disagree
As the days get shorter it’s important to think about your personal safety when you’re out and about.
At this time of year we’re starting to see the effect of the changing seasons on our journeys to and from work in particular, with many of us noticing the darker mornings and shorter evenings.
We’ve produced a quick reference guide with some top safety tips that you should bear in mind when travelling at night.
1. Let People Know Where You Are
Before you go out tell someone where you are planning to go and roughly when you expect to come back.
2. Avoid Walking Alone
Remember there is safety in numbers, so if possible try to stay with a group of friends.
3. Be Confident and Alert
Walk with purpose and be aware of what is going on around you at all times. Don’t wear earphones.
4. Keep Expensive Items Out of Sight
Valuable items such as mobile phones or jewellery can make you a target for thieves, make sure these are safely tucked
On a Friday evening in the run up to Christmas 2017, panic spread through one of London’s busiest shopping areas, Oxford Street, as rumours of a terror alert began circling on social media.
Amongst the chaos that ensued, singer Olly Murs became an unlikely source of public safety information, telling his 7 million Twitter followers that gunshots had been heard in department store Selfridges.
Some time later Police confirmed the incident to be false, having reportedly originated from an altercation between two men at a nearby tube station. However, by this time it was too late. Scenes of mass-hysteria were described as armed officers evacuated the area, with screaming crowds ‘running for their lives’ resulting in a stampede which injured several people.
This case quite clearly highlights the importance of controlling the misinformation that can circulate in these situations, especially on social media.
What are mobile alert systems?
One possible way to do this is using mobile alert systems, which in the event of a real emergency can disseminate safety information quickly to a mass audience straight to
It’s that time of year again where people of all ages are enjoying the sun and possibly attending some of the many festivals happening all over the country.
It’s no secret that these festivals can often pose threats to the attendees, something which many newspapers, websites and police forces try to mitigate by launching campaigns aimed at keeping the attendees aware and safe. But what about the lone workers at these events? What threats are they faced with? And how can we reduce the risks?
Many workers at these festivals are often volunteers or temporary workers hired just for the event. However, it is not uncommon to also see police patrolling these events as an extra precaution to ensure the safety of the attendees. At 2017’s Notting Hill Carnival, The Independent reported that 31 police officers experienced injuries due to acts of violence, such as
Following a series of high profile cases, the so-called ‘gig economy’ has gained notoriety as many of its workers are reported to be paying the price for greater flexibility by sacrificing basic employment rights and their safety.
The ‘gig economy’ refers to the trend for companies hiring individuals and paying them on a job by job basis instead of employing them in a permanent role. According to Analysts at McKinsey Global Institute, it’s estimated that around 5 million people in the UK are employed in this way, which makes up 15.6% of the countries’ total workforce.
Although many workers benefit from the increased flexibility and control over when they work, for others this is not a lifestyle choice but their only employment option in a competitive job market.
The issue of employment status has been raised as some claim a lack of legal clarity has resulted in many workers have been wrongly labelled as self-employed. This means that these individuals don’t have access to the same benefits and protections that a permanent full-time employee