By definition, aggressive behaviour can be described as an action that ‘can cause physical or emotional harm to others, which may range from verbal abuse to physical abuse or destruction of property.’
Sadly, this is something many of us know all too well, especially those who have been confronted by angry customers in the workplace. We have put together some tips on how best to deal with people who are behaving aggressively to help defuse the situation and maintain the safety of not just yourself, but those around you.
Keep calm and carry on
The most important thing to remember is to stay calm. Although it’s easy to lose your cool, showing your frustration is likely to end up making matters worse, potentially resulting in violence. Instead, take a deep breath and speak softly, being mindful not to raise your voice or say anything that may deliberately provoke the other party.
Control your body language
Even if you’re speaking calmly, aggressive body language may be sending out negative non-verbal cues. Pacing, tapping, clenching your fists or crossing
It was reported last week in the national press that the number of NHS staff suffering abuse whilst on duty has again risen in the past year.
Official figures released by NHS Protect, the hospital safety advisory body show that in 2015-16 there were 70,555 assaults on doctors, nurses and other health service workers. This works out at a shocking 193 workers on average being attacked every single day.
The number of attacks has increased by nearly a quarter over the past six years, with under 5% of these resulting in criminal or civil sanctions. Many of these attacks involve medical factors, with those hospitals caring mentally ill patients recording some of the highest numbers of physical assaults.
Some fear that these worrying statistics are just the tip of the iceberg, with many incidents going unreported as staff believe that no action will be taken.
Chris Cox, Director of Membership Relations at The Royal College of Nursing (RCN) described the atmosphere in some hospitals as a “tinderbox” with “longer waits and the pressures of understaffed units” creating an
In an emergency, one of the first things most people would think to do is dial 999 – but what if this wasn’t an option as it could alert an attacker or give away your whereabouts?
Luckily there are several solutions to this particular problem. Firstly, if you are able to dial 999, but unable to speak, there is a so-called ‘silent solution’ that allows you to let emergency service operators know that you require assistance by pressing 5 twice when prompted.
How the silent 999 solution works
The usual procedure when you dial 999 is that an operator will answer and ask which service you require. They will also ask you to tap your handset screen or cough if you cannot speak. If no sound can be heard, the operator will usually suspect that you have accidentally misdialled and terminate the call.
However, if there are background noises and voices, the call will be connected to an automated police voice response system. The caller will be asked to press 55 if help is required, which if dialled correctly
Rotherham, Doncaster and South Humber NHS Foundation have achieved an upgraded CQC rating following an inspection by the Care Quality Commission.
The trust which provides a range of mental health services in northern England has been rated as ‘good’ by regulators following a series of improvements.
One of the areas highlighted in the official report were measures undertaken to protect lone workers. The trust currently employs over 3,700 staff and volunteers working across 200 locations in Rotherham, Doncaster, North Lincolnshire and Manchester serving around 150,000 patients.
Services mainly comprise mental health and learning disability provision for all ages, although the trust has also diversified into community services including district nursing.
Health visitors and district nurses regularly attend appointments on their own in patient’s homes, putting them at risk of assault. To help mitigate this issue, the trust has supplied staff with MySOS devices from Skyguard. These compact personal safety alarms are small enough to fit on a keychain and can be easily activated in situations where the user feels
As the dull evenings draw in, many workers find themselves travelling to and from work in the dark. With the decrease in daylight, the opportunity for potential attackers rises significantly.
To help you stay safe on your journey we have compiled a list of our top ten recommendations on what to do, should you have to travel in the darkness.
Avoid Walking Alone
As the saying goes, there’s safety in numbers so if you know beforehand that you’ll be travelling home after dark, try and find a friend or trusted colleague who will be taking a similar route. People on their own are more at risk, so walking in groups if possible is strongly recommended.
Make Sure People Are Aware of Where You Are
Phone a friend before you set out to let them know your whereabouts and when you are due home. If you fail to arrive at your destination by the given time, someone can check then up on you to see if you are ok. Always make sure your phone is fully charged before setting