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Lone Worker News

19 July 2013
 July 19, 2013
Are housing officers exposed to more violence

Is Risk of Violence to Housing Officers on the Increase due to Welfare Reforms?

Housing Associations across the UK are reviewing their Lone Working policies after an Officer and Bailiff were shot when attempting to evict a tenant in Brixton.

A 50 year old man has been charged with three counts of attempted murder following the shooting which hospitalised a 59 year-old man and 59 year-old woman.

The Income Officer, who works for Metropolitan Housing Partnership is now ‘recovering well’ and hopes to return to work in the near future. The incident, which took place on July 3rd, is one of the more harrowing stories of violence and aggression that Housing Officers face on a daily basis.

A report conducted by Inside Housing into assaults on housing workers found that within a period of 14 months (January 2012 – March 2013), 4,876 incidents had taken place. That’s an average of 11 per day – a shocking statistic which highlights the very real and dangerous threats faced by lone working staff.

Since the Brixton shooting, Metropolitan Housing has organised additional personal safety training sessions to refresh frontline staff in how to react and

10 July 2013
 July 10, 2013
lone worker survey

Skyguard Reports Increase in Customer Satisfaction for the Third Consecutive Year

For the third consecutive year, Skyguard are pleased to report an increase in overall customer satisfaction in our personal safety service for lone workers and vulnerable individuals.

The survey, conducted annually, asked more than 100 customers about all aspects of Skyguard’s service. Overall satisfaction rose by 2.9% compared to the previous year and reached an all time high of 90%.

Furthermore, when users were asked if they would recommend Skyguard to another company or personal contact, they gave a satisfaction score of 89 out of 100. The recommendation of the service rose by 8.4% from the previous survey, indicating that many users implicitly trust Skyguard to deliver the very best in lone worker protection.

The results are even more impressive when significant growth of the company within the same period is taken into consideration; over the past 18 months, Skyguard has extensively increased its customer base to become the industry’s fastest growing organisation.

The report also highlighted the simple functionality of our personal

24 June 2013
 June 24, 2013
Skyguard's Lone Worker CSC Portal

Skyguard Launch Industry-Leading Account Management Portal for Lone Workers

Skyguard – Europe’s premier personal safety service for lone workers are pleased to announce the launch of their new and improved Customer Service Centre (CSC) account management portal – providing clients with an unprecedented range of tools to help protect their lone working employees.

The Customer Service Centre is instrumental in providing an efficient and effective lone worker personal safety solution. It allows clients to manage their accounts, user’s personal information, escalation procedures and service features in real-time, 24 hours a day, 365 days a year. This means vital information is immediately available to Skyguard’s Incident Management Centre Controllers if the alarm is activated in an emergency.

Version 2.0 of the CSC is a big enhancement on the current version. 2.0 boasts over 100 new features and improvements over the existing portal, featuring a more user friendly front-end and a host of new reports, which can now be scheduled for export direct to nominated client administrator’s email inboxes at regular intervals.

20 May 2013
 May 20, 2013
BSIA Lone Worker Section Certification

Skyguard Director Voted As Committee Member of BSIA Lone Worker Section

Skyguard Director Will Murray has been voted as a Section Committee Member for The British Security Industry Association’s (BSIA) new Lone Worker Section.

The BSIA launched the new Section at IFSEC International 2013 and represents companies operating in the personal protection market, all of which are accredited or working towards accreditation to lone worker standard, BS 8484.

The Committee consists of eight lone worker protection specialists. With Skyguard at the forefront of the industry, Murray was a natural choice to be included as part of the select Committee.

The launch event, held at Birmingham NEC, brought together professionals from across the security industry, and also featured the election and announcement of the first official Section Chairman, Patrick Dealtry. Patrick is a stalwart of the lone worker protection market, having been involved with the BSIA’s Lone Worker Industry Group – the forerunner to the section – for many years, and receiving the coveted BSIA Chairman’s

2 April 2013
 April 2, 2013
Skyguard personal alarms

Skyguard – the UK’s Fastest Growing Lone Worker Protection Provider Reaches Profitability

The Directors of Skyguard are delighted to announce that the company has moved into profitability for the first time in its history. This important landmark has been achieved as a result of significant growth in 2012 which saw Skyguard more than double its number of subscribers.

The board is delighted with this achievement which follows investment of several million pounds in recent years in service infrastructure, new technology and product development. This has placed the company on a sound financial footing and provides a solid foundation for further expansion in the coming year. Sales in 2012 were strongly driven by the public sector markets, with the client base expanding to include many more NHS trusts, local authorities and other public organisations. Over half of the country’s police forces also continue to use the Skyguard service to protect vulnerable people.

The Directors are very optimistic about the new financial year and are confident of consolidating their position in the market and reporting further improved trading results. Skyguard’s CEO James Murray commented, “Clients are coming to realise that lone worker

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