TalkTalk, the UK’s leading value for money provider of broadband, mobile and TV services, has turned to Skyguard to help protect their Field Engineers whilst working alone and out of hours.
With any form of lone working, a robust policy should be in place to ensure staff are adequately protected when performing their duties. With that in mind, TalkTalk selected 120 MySOS personal safety devices for use by their Engineers. The keyfob-sized alarm enables users to call for help in an emergency at the touch of a button. With GPS-technology, two-way audio communications, ‘Mandown’ fall detector and voice-memo (amber alert) functionality, the MySOS is the complete, fully accredited solution for lone worker protection.
In the event of an incident, a user activates the alarm on their MySOS device. The alarm is sent via mobile phone technology to Skyguard’s 24/7 Incident Management Centre. There, experienced Controllers immediately know who the user is, their profession, medical
Derbyshire Community Health Services NHS Trust has turned to Skyguard’s BS 8484 approved personal alarms to safeguard their community-based staff tasked with providing in-home services.
Skyguard’s keyfob sized MySOS devices were implemented as a means of discreet protection for lone working staff to carry on their person. Accredited to BS 8484 standards, the device is equipped with the latest mobile phone and GPS tracking technology.
When the user raises the alarm, an alert is instantly sent to Skyguard’s dedicated Incident Management Centre (IMC) along with the GPS location. Using the alarm’s two-way audio, trained Controllers will first listen in and assess the situation before talking to the user and taking appropriate action. Using the escalation instructions provided, the Controller will, if necessary, directly contact the local police control room, bypassing the 999 service for a faster response. All audio and actions from the incident are digitally
Skyguard will be showcasing the new version of our exclusive MySOS personal safety alarm at this year’s Health and Safety Event, held at the NEC Birmingham from 22nd to 24th March 2016.
After further enhancement from Skyguard, the MySOS boasts a number of new features in an updated key-fob sized design. Fully certified to BS 8484, the British Standard for Lone Worker Devices, the MySOS features GSM, GPS and Mandown technologies, whilst retaining the title of Europe’s smallest personal safety alarm.
Visit Skyguard at stand C30 where you can witness live demonstrations of our exclusive lone worker protection range, including the MySOS device, as well as our smartphone application. Registration to attend the show is completely free and can be found here.
Skyguard – Europe’s Premier Personal Safety Service has been awarded NSI’s prestigious Guarding Gold standard.
Following a rigorous audit, the award certifies that Skyguard is working to the very highest standards of both product and service provision.
The National Security inspectorate (NSI) is the recognised leading certification body for the UK’s Security, Fire and Facilities Management industries, offering a multi-tier approval scheme.
Previously, Skyguard had held the Guarding Silver award which audits against lone worker sector standards, such as BS 8484:2011. However, Guarding Gold was achieved after the company’s Quality Management System surpassed BS EN ISO 9001 requirements in addition to the ‘Silver’ standards already met.
NSI Gold is widely recognised as the highest level of certification across the security industry as well as the Police, Fire and Rescue services.
Skyguard’s own purpose-built, UK based 24 hour operated Incident Management Centre had already achieved
Sutton and East Surrey Water has entrusted Skyguard – Europe’s Personal Safety Service, to protect their lone working meter readers, inspectors and water samplers, enhancing their safety whilst carrying out duties.
Providing water to over 282,000 homes across east Surrey as well as parts of South London, West Sussex and Kent, Sutton and East Surrey Water covers a wide area, much of it rural.
With water samplers and inspectors often working alone, they can be vulnerable to trips, slips and falls. Should an unfortunate incident or accident occur, having no immediate help at hand can leave the worker vulnerable to a worsening and critical situation. Sutton and East Surrey Water decided that a suitable, flexible, yet cost-effective lone worker solution was needed to ensure the safety of their staff.
It was also agreed that lone working customer liaison officers, who regularly enter customers’ homes alone, should also be afforded the same level of backup and response, thus providing them with an essential means of communication in the event of an incident – such as a physical assault.