As a complete end-to-end lone worker service provider, Skyguard provides ongoing support and after-care through our UK based, in-house, Account Management and Customer Support teams.
Each Skyguard client benefits from their own dedicated Account Management team, comprising of a local, field-based Area Sales Manager, and an office-based Account Manager; both supported by our Sales Director. Your Account Management team are available to assist with any sales or billing queries, and will arrange regular client review meetings and conference calls.
For any technical or operational issues, clients have full access to our dedicated Customer Support Team as the primary point of contact during office hours; backed up by escalation to our Technical and Product Teams for second line support. Our Support teams are contactable via a variety of different methods to suit the client; telephone, email, fax, or the online ticketing system within our client portal.
Skyguard’s bespoke web portal, the Customer Service Centre, empowers client by allowing them to administer their devices, user profiles and management reports themselves, in real-time. Customer Support are on-hand to assist with setting up clients’ online accounts and can give advice on best practice guidelines.
Our Account Management teams can also arrange a wide range of tailored training sessions for client administrators, end users and trainers, as required.