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Employee Case Study - Katie

Katie ApprenticeKatie Cosgrove – Administrator Apprentice

I have been an employee at Skyguard since July 2016 and joined as a Business Administrator Apprentice, in the Customer Services Department. However, 17 months later, I now work in the Finance Department as a Finance Administrator.

Here’s my career journey…

I started working in the busy Customer Support Team, which is the primary point of contact during office hours. Due to this, I was always on hand to help clients with any technical or operational issues. I had to manage a variety of different communication methods to suit the client; telephone, email or the online ticketing system within our online client portal. I also assisted with setting up clients’ online accounts and gave advice on best practice guidelines. I learnt a lot about our lone worker devices and how to navigate quickly around the Customer Online Portal. We had back up support from our Technical and Product Teams so communication and organisation was key. Rest assured the role was always challenging, which helped me build confidence and improved my communication skills.

In July last year, I completed my Level 2, Business Administration Qualification and an opportunity became available in the Finance Department, with my new found confidence, I put myself forward and I am pleased to say that I joined the Finance Team in January 2018.

“Everyday is different for me, as I carry out a whole host of various tasks, as well as assisting the finance team”

It’s only been 3 months but everyday is different, from arranging travel bookings, to filing, scanning, stationery ordering, opening/distributing mail, assisting with commission data and of course invoicing; no two days are ever the same. On top of all this, I am working towards my Level 3 Business Administration Qualification which I am certain will open more doors for me in the future and of course help with my career progression.

I am not sure what’s around the corner, but working at Skyguard is an interesting and enjoyable workplace which enables me to learn new things everyday, as well as being in a friendly environment.

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