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Providing a Faster Police Response with URNs

21 March 2018
 March 21, 2018
National Police Chiefs Council
Category Lone Worker News

Through the use of Unique Reference Numbers (URNs), security systems are able to escalate alarms directly to police forces and provide an immediate response – faster than that available to those dialing 999.

URNs can be allocated to security systems such as Alarm Receiving Centres (ARCs) if they are compliant with requirements from the National Police Chiefs Council (NPCC). They give ARCs a direct link to police control rooms and enable a level 1 priority response which bypasses the 999 system. Vital time is saved using this approach as alarms have already been verified as genuine by the ARC. Details of end users and the incident will also be passed on by the ARC, so a response can be dispatched much quicker.

Skyguard’s service is fully accredited with BS 8484:2016 and BS 5979 Category II Alarm Receiving Centre, as part of its compliance with the NPCC’s requirements. We have URNs for all UK police forces (where available), giving us direct access to police control rooms. Verified alarms are communicated to response services in accordance with the National Police Chief Council’s Security Systems Policy.

Further to this, Skyguard’s MySOS device is nationally approved by UK police forces having been awarded the Police Preferred Specification product design scheme, Secured By Design. Our Incident Management Centre was also the first facility to have been audited to the scheme’s ‘ARC for Lone Workers’ product category.

Therefore, in emergency situations where time is critical, Skyguard’s users are assured the fastest response available to them.

For more information please refer to the following statement from the National Police Chiefs Council.