One of Britain’s best-loved luxury hospitality chains, Macdonald Hotels & Resorts have adopted Skyguard personal alarms to offer protection for its lone workers.
The company employs over 4,000 staff at hotels and resorts across the UK and in Europe, with the safety and wellbeing of those employees being a key priority.
Shift workers, including receptionists, night porters and cleaners often find themselves working alone late at night and are therefore more vulnerable to risk. Being a safety conscious employer, the group have put in place measures to allow staff to get help discreetly if they encounter situations where they feel uncomfortable or threatened.
Macdonald choose Skyguard as the leading supplier of lone worker safety solutions to equip their night porters with MySOS personal alarms. Michael Careless, Cluster Night Manager, explains just how crucial the devices are:
“I have night porters relying on the assurance of an activation, these devices make them feel safe at night. Without this piece of technology, we would not function properly.”
The handheld unit supplied to staff is compact and inconspicuous, similar in appearance to a vehicle key fob. Pressing the SOS button on the device opens up a two-way communication channel linking through to Skyguard’s 24/7 Incident Management Centre. Once connected, specialist Controllers are able to assist and escalate calls to the emergency services if required. Response times are faster than those available to the general public via the 999 system, saving vital minutes.
Skyguard are part of Send For Help Group, the largest provider of lone worker protection in the world. Established in 2010, the Group has protected more than 250,000 end users to date with its range of personal safety devices and smartphone apps.
“We are delighted to add Macdonald Hotels to the growing list of UK hotel chains that Skyguard protects” Marketing Director, Will Murray commented.
“Skyguard are trusted to safeguard employees for some of the biggest names within the hospitality sector. Many customers have seen a substantial increase in the morale and happiness of staff, as they can rest assured that help is available should they need it.”