Managed Service

CSC Portal Management

The managed service team will do all the groundwork for you, including adding and amending your users on to our CSC portal. We’ll also link your devices to your users when required and will make sure all their profiles are set up in the correct way.

• Account Setup – creating account structures specific to your requirements.
• Configuration Management – assigning devices to end-users.
• Proactive Support – on hand to deal with any issues that may arise.

Dedicated Customer Support Contacts

We’ll assign you to dedicated people within the Customer Support team to offer you a bespoke service when managing your CSC portal and devices.

Monthly Review of Your Account

Dedicated Customer Support Account Managers will contact you each month to provide feedback on which areas your staff could improve their device usage. This is a valuable aid to ensuring your lone workers are adequately protected.

Alarm Incident Reporting

Providing you with an easy to understand monthly report focusing on raised alarms. Each report will list details of every incident we’ve received and will highlight any trends you may want to know about.

Bespoke Usage Reporting To Suit Your Requirements

We’ll provide you with reports of those within your organisation who are using their devices and those who are not. We will also provide you with replacement detail reports and will show you how many times your staff’s devices have been used / raised alarms within the time frame you need it for.

Initial Implementation Training

Once you’ve signed up, one of our training team will contact you to discuss any additional support you may require in order to ensure your staff are confident in using their devices.

Marketing Support

Our team of marketing experts will work with you to create a bespoke flyer targeted to your staff in order to help raise awareness of the importance of using our products/services.

Test Calls To IMC

Test calls utilise an automated service via Call Button 2 on our devices, however with the Managed Service package you are able to conduct tests directly with our IMC once a quarter.