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8 December 2015
 December 8, 2015
Sutton and East Surrey Water

Sutton and East Surrey Water Choose Skyguard to Help Keep Lone Workers Safe

Sutton and East Surrey Water has entrusted Skyguard – Europe’s Personal Safety Service, to protect their lone working meter readers, inspectors and water samplers, enhancing their safety whilst carrying out duties.

Providing water to over 282,000 homes across east Surrey as well as parts of South London, West Sussex and Kent, Sutton and East Surrey Water covers a wide area, much of it rural.

With water samplers and inspectors often working alone, they can be vulnerable to trips, slips and falls. Should an unfortunate incident or accident occur, having no immediate help at hand can leave the worker vulnerable to a worsening and critical situation. Sutton and East Surrey Water decided that a suitable, flexible, yet cost-effective lone worker solution was needed to ensure the safety of their staff.

It was also agreed that lone working customer liaison officers, who regularly enter customers’ homes alone, should also be afforded the same level of backup and response, thus providing them with an essential means of communication in the event of an incident – such as a physical assault.

Sutton and

3 December 2015
 December 3, 2015

Remaining Vigilant in Times of Uncertainty

In light of the recent horrific events in Paris and others around the world, it is imperative that we consider how to keep ourselves, our staff and our businesses safe. In general towns and cities across the UK are safe places to visit, however, it’s always sensible to take precaution especially in these times of uncertainty.

Here are Skyguard’s tips for remaining vigilant.

Never leave your bags or belongings unattended, they might be viewed as a security concern
Report any suspicious packages or behaviour to security staff or the Police. Prompt and detailed reporting can help prevent violent crimes or terrorist attacks. When reporting suspicious activity, try to give an accurate description as possible, including:


Brief description of the activity

Date, time and location

Physical appearance of anybody involved

Description of vehicles

Where they may have gone since leaving the area


It’s important to remember that you can report suspicious behaviour anonymously

Arrange a meeting point if you are travelling in a group, particularly with children in case you become separated
When carrying a bag

19 November 2015
 November 19, 2015

Crimes Against Business – Safeguarding the Retail Sector

Figures released in the 2015 British Crime Survey include some alarming statistics based on Commercial Victimisation. According to the findings, the wholesale and retail sector is one of the worst hit, with an estimated 4,123,000 crimes against businesses within a 365 day period; equating to 41% of all retail organisations within the sector.

This poses the question as to whether our retail staff are safe when performing their everyday tasks? What protection, if any, is put in place to protect their wellbeing? Can it be argued whether it is safe for them to be on a shop floor, opening up, locking up and carrying cash alone?

According to a 2015 report published by USDAW (Union of Shop Distributive, and Allied Workers) over half of shop workers were verbally abused in the last year, with more than 10% on a weekly or daily basis. John Hannett, USDAW General Secretary states: “All too often shop workers encounter violence, threats and abuse for simply doing their job. There is the additional concern of Black Friday in November.”

An earlier USDAW report

5 November 2015
 November 5, 2015
Lone working legislation

Corporate Manslaughter Fines to Increase to £20m

Major companies convicted of corporate manslaughter will face fines of up to £20m in order to replace sanctions that are deemed to be insufficient.
The guidelines, unveiled by the Sentencing Council, also state that firms with a much bigger turnover than £50m could be hit with even bigger fines for blatant safety breaches.

The new guidelines will come into effect on 1 February 2016. It introduces a wider range of fines for offences and an increase in the maximum amounts that can be imposed on organisations. Fines for companies found guilty of health and safety, food safety and food hygiene offences will be significantly increased.

Current guidance indicates the starting point for a corporate manslaughter offence should be £500,000. However, the new guidelines increase the maximum penalty imposed to £20m.

Organisations with a turnover of between £10m and £50m could face fines of up to £7.5m, firms with a turnover of between £2m and £10m would see a maximum fine of £2.8m while firms with a turnover of less than £2m could see fines hit £800,000

3 November 2015
 November 3, 2015

Stories We Noticed This Week

Lone working by its very nature is inherently more dangerous, solely for the fact that there’s no immediate help at hand should something go wrong. The diverse nature of what can go awry when undertaking daily tasks whilst working alone were highlighted in a couple of stories that we came across this week.

Subway store fined over £6,000 after lone worker trapped in chiller overnight

A Subway store was fined more than £6,000 after a lone worker became trapped in a chiller overnight. 20 year old Karlee Daubeney was working alone when closing up for the night. It was during this time that she became trapped.

When she realised no one would be coming to her aid she tried to get help with her SOS message in ketchup – hoping it would be spotted on CCTV by security staff. However, the cry for help was not seen and she remained trapped in the store in the centre until the following morning when staff came to open up for the day.

The franchise responsible for the store

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