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10 July 2013
 July 10, 2013
lone worker survey

Skyguard Reports Increase in Customer Satisfaction for the Third Consecutive Year

For the third consecutive year, Skyguard are pleased to report an increase in overall customer satisfaction in our personal safety service for lone workers and vulnerable individuals.

The survey, conducted annually, asked more than 100 customers about all aspects of Skyguard’s service. Overall satisfaction rose by 2.9% compared to the previous year and reached an all time high of 90%.

Furthermore, when users were asked if they would recommend Skyguard to another company or personal contact, they gave a satisfaction score of 89 out of 100. The recommendation of the service rose by 8.4% from the previous survey, indicating that many users implicitly trust Skyguard to deliver the very best in lone worker protection.

The results are even more impressive when significant growth of the company within the same period is taken into consideration; over the past 18 months, Skyguard has extensively increased its customer base to become the industry’s fastest growing organisation.

The report also highlighted the simple functionality of our personal safety devices – including the

26 June 2013
 June 26, 2013
Taxi

Top 15 Tips for Safely Using a Taxi

The Suzy Lamplugh Trust – a charity that raises awareness of personal safety in the face of violence, stalking and aggression, has long campaigned for better licensing and operating of private hire vehicles (minicabs to you and me).

Every year, hundreds of crimes, including assaults and rapes are linked to illegal and unlicensed mini-cab drivers.

Using a taxi is supposed to give you a degree of protection as vehicles and drivers must meet suitability criteria, including local minimum standards for vehicles and a criminal record and health checks for drivers, before they are licensed by the relevant local authority.

However, even with more stringent measures and enhanced checks on drivers in place, it’s still prudent to make sure you’re safe before embarking on a journey in a minicab. Here’s our top tips for staying safe when booking a minicab.

Always try to pre-book your taxi in advance with a company you know

24 June 2013
 June 24, 2013
Skyguard's Lone Worker CSC Portal

Skyguard Launch Industry-Leading Account Management Portal for Lone Workers

Skyguard – Europe’s premier personal safety service for lone workers are pleased to announce the launch of their new and improved Customer Service Centre (CSC) account management portal – providing clients with an unprecedented range of tools to help protect their lone working employees.

The Customer Service Centre is instrumental in providing an efficient and effective lone worker personal safety solution. It allows clients to manage their accounts, user’s personal information, escalation procedures and service features in real-time, 24 hours a day, 365 days a year. This means vital information is immediately available to Skyguard’s Incident Management Centre Controllers if the alarm is activated in an emergency.

Version 2.0 of the CSC is a big enhancement on the current version. 2.0 boasts over 100 new features and improvements over the existing portal, featuring a more user friendly front-end and a host of new reports, which can now be scheduled for export direct to nominated client administrator’s email inboxes at regular intervals.

Skyguard’s Customer Service Centre 2.0

20 May 2013
 May 20, 2013
BSIA Lone Worker Section Certification

Skyguard Director Voted As Committee Member of BSIA Lone Worker Section

Skyguard Director Will Murray has been voted as a Section Committee Member for The British Security Industry Association’s (BSIA) new Lone Worker Section.

The BSIA launched the new Section at IFSEC International 2013 and represents companies operating in the personal protection market, all of which are accredited or working towards accreditation to lone worker standard, BS 8484.

The Committee consists of eight lone worker protection specialists. With Skyguard at the forefront of the industry, Murray was a natural choice to be included as part of the select Committee.

The launch event, held at Birmingham NEC, brought together professionals from across the security industry, and also featured the election and announcement of the first official Section Chairman, Patrick Dealtry. Patrick is a stalwart of the lone worker protection market, having been involved with the BSIA’s Lone Worker Industry Group – the forerunner to the section – for many years, and receiving the coveted BSIA Chairman’s

17 May 2013
 May 17, 2013
NSI Accreditations

Skyguard Awarded Certification for Updated Lone Worker Standard

Back in February this year, Skyguard were awarded the updated BS 8484: 2011 certification – the code of practice for the provision of lone worker device services. Skyguard’s service has been audited and approved against the original BS 8484 standard since 2010, but in early 2013, became one of the first suppliers to be successfully audited against the new regulations.

The new 2011 standard includes increased security in storing personal data, ensuring sensitive information is protected within set measures.

The new certification was granted after a thorough and demanding evaluation of Skyguard’s services by the National Security Inspectorate (NSI) – only one of two organisations with the authority to grant the award.

BS 8484 First

In January 2010, Skyguard became the first company to be approved to BS 8484, which was created to ensure lone worker service providers met certain standards and key criteria of which they could be judged upon.

BS 8484 is made up of three components which apply to

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