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14 August 2013
 August 14, 2013
National Personal Safety Day

National Personal Safety Day

National Personal Safety Day is an annual event aimed at raising awareness of the simple, practical solutions that everyone can use to help avoid violence and aggression in today’s society. It’s about helping people live safer, more confident lives.

This year, the awareness day takes place on 14th October and the main StreetsAhead campaign aims to give people some practical tips which will help improve their safety when out and about on the streets.

For all the details of how you can be involved and how to order campaign resources, visit the new National Personal Safety Day website.

19 July 2013
 July 19, 2013
Are housing officers exposed to more violence

Is Risk of Violence to Housing Officers on the Increase due to Welfare Reforms?

Housing Associations across the UK are reviewing their Lone Working policies after an Officer and Bailiff were shot when attempting to evict a tenant in Brixton.

A 50 year old man has been charged with three counts of attempted murder following the shooting which hospitalised a 59 year-old man and 59 year-old woman.

The Income Officer, who works for Metropolitan Housing Partnership is now ‘recovering well’ and hopes to return to work in the near future. The incident, which took place on July 3rd, is one of the more harrowing stories of violence and aggression that Housing Officers face on a daily basis.

A report conducted by Inside Housing into assaults on housing workers found that within a period of 14 months (January 2012 – March 2013), 4,876 incidents had taken place. That’s an average of 11 per day – a shocking statistic which highlights the very real and dangerous threats faced by lone working staff.

Since the Brixton shooting, Metropolitan Housing has organised additional personal safety training sessions to refresh frontline staff in how to react and

10 July 2013
 July 10, 2013
lone worker survey

Skyguard Reports Increase in Customer Satisfaction for the Third Consecutive Year

For the third consecutive year, Skyguard are pleased to report an increase in overall customer satisfaction in our personal safety service for lone workers and vulnerable individuals.

The survey, conducted annually, asked more than 100 customers about all aspects of Skyguard’s service. Overall satisfaction rose by 2.9% compared to the previous year and reached an all time high of 90%.

Furthermore, when users were asked if they would recommend Skyguard to another company or personal contact, they gave a satisfaction score of 89 out of 100. The recommendation of the service rose by 8.4% from the previous survey, indicating that many users implicitly trust Skyguard to deliver the very best in lone worker protection.

The results are even more impressive when significant growth of the company within the same period is taken into consideration; over the past 18 months, Skyguard has extensively increased its customer base to become the industry’s fastest growing organisation.

The report also highlighted the simple functionality of our personal safety devices – including the

26 June 2013
 June 26, 2013
Taxi

Top 15 Tips for Safely Using a Taxi

The Suzy Lamplugh Trust – a charity that raises awareness of personal safety in the face of violence, stalking and aggression, has long campaigned for better licensing and operating of private hire vehicles (minicabs to you and me).

Every year, hundreds of crimes, including assaults and rapes are linked to illegal and unlicensed mini-cab drivers.

Using a taxi is supposed to give you a degree of protection as vehicles and drivers must meet suitability criteria, including local minimum standards for vehicles and a criminal record and health checks for drivers, before they are licensed by the relevant local authority.

However, even with more stringent measures and enhanced checks on drivers in place, it’s still prudent to make sure you’re safe before embarking on a journey in a minicab. Here’s our top tips for staying safe when booking a minicab.

Always try to pre-book your taxi in advance with a company you know

24 June 2013
 June 24, 2013
Skyguard's Lone Worker CSC Portal

Skyguard Launch Industry-Leading Account Management Portal for Lone Workers

Skyguard – Europe’s premier personal safety service for lone workers are pleased to announce the launch of their new and improved Customer Service Centre (CSC) account management portal – providing clients with an unprecedented range of tools to help protect their lone working employees.

The Customer Service Centre is instrumental in providing an efficient and effective lone worker personal safety solution. It allows clients to manage their accounts, user’s personal information, escalation procedures and service features in real-time, 24 hours a day, 365 days a year. This means vital information is immediately available to Skyguard’s Incident Management Centre Controllers if the alarm is activated in an emergency.

Version 2.0 of the CSC is a big enhancement on the current version. 2.0 boasts over 100 new features and improvements over the existing portal, featuring a more user friendly front-end and a host of new reports, which can now be scheduled for export direct to nominated client administrator’s email inboxes at regular intervals.

Skyguard’s Customer Service Centre 2.0

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