Our personal safety service earns an overall average score of 88% – a continued year-on-year increase in customer satisfaction – including 100% satisfaction in resolution of emergency calls.
As part of our ongoing efforts to deliver the best possible customer service, we’re pleased to announce the results of our annual satisfaction survey.
The results show that Skyguard are continuing to perform to customer’s expectations. In fact, year-on-year results have seen figures continually improve.
The survey carried out in late 2011, asked 100 end-users of our personal safety service twenty detailed questions about all aspects of our service, personal alarms and customer support.
2011 saw Skyguard’s highest overall satisfaction figure, up from 80% in 2009 and 84% in 2010. A noticeable increase in performance.
In addition to the overall ranking of 88%, notable results included the 100% satisfaction in resolution of emergency alarm activations.
Skyguard’s Marketing Director, Will Murray said “The very core of our service is based upon the effective