Habinteg employs a number of staff who work remotely away from their offices. These staff primarily work at housing developments, including sheltered accommodation. Due to the sensitive nature of the work carried out, coupled with a lone working environment, employees face the risk of accident or assault without immediate backup at hand. Habinteg decided that a means to call for help was vital for occasions when staff work alone.
Habinteg met with Skyguard whilst trialling a number of lone worker protection devices. Keen to see the comparisons, Habinteg issued trial MySOS devices to their staff as part of a pilot process. Scott Thompson, Planned Maintenance Manager for Habinteg was keen to summarise. “The simplicity of the MySOS device itself was well received by Association staff during the initial pilot period.”
The MySOS is a BS 8484:2016 certified, keyfob-sized personal alarm which allows users to call for help in any critical situation. By pressing the discreet SOS button, users are instantly linked to Skyguard’s 24 hour operated Incident Management Centre. Here, trained Controllers will handle the situation as required. Because the device is GPS equipped, they’ll see exactly where the user is on a map and can call on all of their personal details, including pre-defined escalation instructions. The two-way audio functionality allows Controllers to communicate with the user if appropriate. From here, emergency services can be contacted direct (bypassing the 999 system for faster response) and personalised contacts, such as a line-manager can be kept informed at all times. All audio captured is digitally recorded and can be used for litigation purposes.
All alarm actions and GPS locations are available to account administrators via Skyguard’s Customer Service Centre. This secure, web-based portal enables users to run a wealth of reports, add and amend user details and swap and share devices via an easy drag-and-drop process – a function that Habinteg take advantage of. “Shared devices are utilised for office based staff who have the occasional use of devices.”
Concluding a successful trial, Habinteg chose Skyguard as their preferred choice, along with over 100 other Housing Associations across the UK – including many of the G15 – made up of the largest housing providers in London. Now, Habinteg’s lone workers can rest safe in the knowledge that immediate backup and support is at hand whenever required.