Response work with some of the most high-risk patients and therefore, their staff are exposed to potentially threatening situations upon visits. Working alone in such environments can be a cause for concern, not just for the frontline staff who face these threats but their employers who can be subject to severe legal punishment.
Response’s Home Care staff can be called upon, day or night. For this reason, they required a form of backup and protection that offered 24 hour round-the-clock service.
Skyguard were introduced to Response via their local NHS Trust, who had already subscribed to the service having issued over 1,000 MySOS personal safety alarms to their community-based care teams. Response work closely with the Trust and their recommendation of Skyguard was the catalyst for the charity to also supply their lone workers with the keyfob-style device.
The MySOS is a state-of-the-art personal alarm that enables users to quickly and discreetly call for help in an emergency. All incoming alarms are received, monitored and managed by Skyguard’s fully accredited Incident Management Centre. As soon as the alarm is raised, Controllers will monitor all audio via the MySOS and decide upon the best course of action required. This may include escalating the incident to the Police. In this event, Controllers will bypass the 999 emergency service and will link directly to Police control rooms, providing a rapid response and saving vital minutes. Because the MySOS is fitted with GPS technology, Controllers can also pinpoint the exact location of the user and provide the Police with precise co-ordinates. During any incident, all audio is digitally recorded and can be used as admissible evidence in court if required.
“In our care industry, it is crucial for us to keep our lone workers safe and secure,” states Pawel Sytniewski, Admin and IT assistant for Response. “That’s why we’ve chosen Skyguard to protect them. The service is very user friendly and straightforward to use. Not to mention the peace of mind it gives us.
The very nature of work carried out by frontline staff within the care sector can be fraught with danger and confrontation on a daily basis. Organisations involved have to understand that exposure to these threats need to be mitigated as best practice. That’s why countless Housing Associations, Local Authorities, Charities and NHS Trusts across the country use Skyguard as their preferred method of frontline care worker protection – safe in the knowledge that their staff can trust us to help them when they need help the most.