Founded in 1997, the company has over 2,000 vehicles nationwide from trucks and vans to specialised refrigeration containers. To help keep drivers moving, Seven’s operations team carry out repairs and maintenance around the clock. Naturally, this means mobile engineers spend a lot of time on the road, visiting a variety of premises under all manner of circumstances.
With the safety of employees being integral, the company identified the need to provide on-call engineers with personal alarms so they could get fast assistance in times of need. Seven required an option that would offer their engineers backup 24-hours a day, 7-days a week, wherever they were working – even in areas where mobile coverage was poor.
Seven discovered that Skyguard’s MySOS was the perfect fit for the company, providing exactly what they needed at an affordable price. The discreet unit, designed specifically for lone workers, allows access to a monitored UK-based Incident Management Centre (IMC) at the press of a button. IMC Controllers are specially trained to respond to emergency situations and can follow bespoke procedures specified by the company to either inform designated staff or escalate to the emergency services.
So, if engineers suffer an accident or find themselves in a difficult situation, reaching for MySOS could potentially save their life.
MySOS also has impact sensors which can automatically raise an alarm if a user was to slip or fall. In this eventuality, Controllers are able to locate the worker quickly, as the device will send their position using GPS. The accuracy of this feature was particularly impressive to Seven, as it enabled units to be tracked to within a few metres.
Managing and administering the service is made easy through an online portal (known as the Customer Service Centre or CSC), which has a number of tools and reporting functions so managers can view detailed data on alarm activations and how staff are using the devices.
Units can be allocated to users and shared with other employees through the system as and when required. Details of escalation procedures and users (e.g. existing medical conditions) can also be supplied via the CSC interface, to provide Controllers with information that could prove important when dealing with an incident.
Overall, the simplicity of the system helps set Skyguard apart. All staff have to do is remember their device, clip it onto their belt and then they’re ready to go.
When asked about his thoughts on Skyguard, Training Manager, John Marshall commented “It’s nice to know our staff are looked after.”