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Skyguard Continues to Earn High Praise from Customers

Customer Satisfaction Survey

Our personal safety service earns an overall average score of 88% – a continued year-on-year increase in customer satisfaction – including 100% satisfaction in resolution of emergency calls.

As part of our ongoing efforts to deliver the best possible customer service, we’re pleased to announce the results of our annual satisfaction survey.

The results show that Skyguard are continuing to perform to customer’s expectations. In fact, year-on-year results have seen figures continually improve.

The survey carried out in late 2011, asked 100 end-users of our personal safety service twenty detailed questions about all aspects of our service, personal alarms and customer support.

2011 saw Skyguard’s highest overall satisfaction figure, up from 80% in 2009 and 84% in 2010. A noticeable increase in performance.

In addition to the overall ranking of 88%, notable results included the 100% satisfaction in resolution of emergency alarm activations.

Skyguard’s Marketing Director, Will Murray said “The very core of our service is based upon the effective management and resolution of real-life emergencies. The fact that we are able to successfully achieve this in the eyes of our customers is one that gives us real pride!”

Highlights of the survey also included a perfect score on correct GPS location during an emergency – a vital part of aiding the emergency services to an incident. Our customer service achieved an impressive score of 97% in being helpful and courteous, with user’s describing it as “Excellent”. In fourteen of the twenty questions asked, there was an improvement in score from the previous year.

A sampling of other feedback includes:

  • Device and service training scored 9 out of 10
  • 87% thought the service does what it claims – the best result to date
  • A satisfaction rating of 9.2/10 was achieved in successfully resolving customer queries

Will Murray added, “Another increase in this survey’s overall results shows that we are listening to our customer’s demands and reacting accordingly. As the UK’s only end-to-end service provider, we are able to quickly and efficiently make improvements where necessary. Customer feedback is vital to our growth and our ultimate goal of continually providing Europe’s premier personal safety service for lone workers and at-risk individuals.”

“Of course, it doesn’t stop there. We’re constantly pushing ourselves to provide the very best personal emergency service possible. We are grateful to our customers for their participation in the survey and for their continued support of Skyguard.”