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Who are Skyguard?

Sunday Times Fast Track 100 Award 2017Europe’s leading personal safety service for lone workers and vulnerable individuals

Skyguard is a subsidiary of the Send For Help Group – the largest lone worker protection provider in the UK, Europe and globally. The Group has a combined subscriber base of over 150,000 lone working end users, across a diverse range of vertical markets.

Our senior management team has over 60 year’s collective experience working in the lone worker protection industry. Drawing from this specialist expertise, we have invested in cutting-edge technology to develop our own personal safety products, monitoring centre, software and infrastructure.

In March 2010 Skyguard was wholly acquired by the Send for Help Group with the ambition to build Skyguard into the world leader in personal safety services for lone workers and people at risk.

With investment in the service infrastructure, this enabled Skyguard to create new devices, software, and the construction of an Incident Management Centre in Surrey – the first single-purpose facility in the UK to be certified to the highest industry standards (BS EN 50518 Cat I, BS 8484, ISO 9001 and Secured by Design).

Further investment in 2011 saw the launch of two pioneering product developments to realise the company vision; MySOS – Europe’s smallest personal safety device and Skyguard International – the world’s first and only service of its kind to provide localised emergency response in 36 countries across Europe and South Africa.

In March 2013, the company reached profitability as a result of significant growth in 2012 which saw Skyguard more than double its customer base. This achievement marked Skyguard as the UK’s fastest growing lone worker protection supplier.

In 2014 the company’s success was acknowledged by the industry when it won the ‘Best Deployment of Lone Worker Technology’ for its work with Guy’s and St. Thomas’ NHS, at the Security Fire and Excellence Awards.

2015 saw continued product and service development which included the launch of a new version of the MySOS device, boasting more features in an even smaller design. The company has made further product developments in 2016, with the launch of an innovative Bluetooth ‘SmartButton’ accessory which connects to a refreshed range of Smartphone apps across all platforms.

Send For Help has been ranked as one of Britain’s most successful private companies for two consecutive years – 2016 and 2017. The Fast Track 100 list, which is published annually in The Sunday Times, ranks Britain’s top 100 private companies with the fastest growing sales over their latest three years.

2018 has seen Send For Help’s achievements continue with the company securing a position in the prestigious Financial Times “FT1000” list of Europe’s fastest growing businesses and named by the London Stock Exchange Group in their “1000 Companies to Inspire Britain” report, which recognises the country’s most dynamic and inspirational SMEs.

To round off an incredible year, in December 2018, the company was once again listed in the Fast Track 100 (ranking at number 68), becoming one of only a handful of businesses to make the list for a third successive year.

Skyguard is committed to maintaining its position as Europe’s market leader in lone worker protection, by developing innovative products and providing a first class service, at highly competitive prices.

Senior Management

Richard joined Send For Help as Chairman in March 2019. He has spent much of his professional life working with Private Equity backed businesses and enjoys the challenges involved helping growth companies realise their full potential.

Richard is also currently Chairman of British Engineering Services and Vistair Services. He has also been the Chairman of Target Group and on the board of Verastar, both PE backed businesses. Prior to embarking on his non-executive career, Richard co-founded Xchanging, an outsourcing business which he helped grow from a handful of staff in a single office to a FTSE 250 business with 9,000 employees in 9 countries. His experience prior to Xchanging includes senior roles at Caradon plc, McKinsey & Co and Esso. Richard has an MEng in Chemical Engineering from Cambridge University and an MBA from Harvard.

Having started his career in banking, Naz has spent most of his career in and around the Telecoms and IT sectors including a spell as Managing Director of Network Services at Capita.

A large part of Naz’s career was at Colt Technology Services, a global telecoms and IT provider where he held numerous leadership positions across different business units and geographies.

Naz joins us from his most recent role as the UK Managing Director of Brightstar, a global mobile services business that employs 800 people in the UK and has revenues of £450m. During his time at Brightstar, Naz was twice voted into the prestigious Mobile Power 50 Rankings.

Lisa qualified as a member of the Chartered Institute of Management Accountants in 2007 and has worked in Senior Financial Roles across various successful global companies.

Lisa joined the group in 2015 and is responsible for formulating our financial strategy, aligning with the long term direction and goals of the Company. Lisa is heavily involved in all M&A activity, with a focus on business value and opportunities. Lisa is also Company Secretary.

Since joining Skyguard in 2009, Ricardo has played a key role in the development of new products and services exclusively provided by Skyguard.

Ricardo is responsible for the entire Operations within the company, including product development and customer support. With over 20 years of operational and client support experience within the technology and hospitality industries, Ricardo is dedicated to offering a first class service to Skyguard’s customers. He is also involved with the BSIA, as a Committee Member of the Lone Worker Section.

Sanjeev has spent 17 years in various Operational and Technical roles within the Telecoms and IT sectors, holding senior management positions in both start-ups and large corporates. During this time, Sanjeev has developed innovative and patented mobile technologies, used widely in the Telecoms sector.

Before his appointment as CIO, Sanjeev was responsible for Skyguard's product and technical operations and has been pivotal in delivering new services, face-lifting the technology and reshaping the group’s infrastructure. Sanjeev is committed to maintaining the company’s technology portfolio, information governance compliance and finding practical applications for the latest innovations via new product and service development.

Tony joined Skyguard as Head of Sales in March 2019. The group’s rapid growth & expanding product range attracted Tony as he wanted to work for a dynamic & fast growing organisation.

He has a strong Sales Management background with over 20 years’ experience. Primarily he has worked with companies going through large scale ‘transformation’. Tony has led successful sales teams in Digital Media & Logistics. His most recent experience was 12 years with YELL managing Sales Team in the London region. Tony’s focus is to expand the Send for Help Group customer base & ensure the account management team provide excellent customer service.

As IMC Operations Manager, Nick is responsible for our Incident Management Centre leading a team of Controllers who provide 24/7 support to lone workers and those at risk.

Nick joined Skyguard in 2017 and has more than 20 years’ experience managing ARC operations. This includes heading an NHS 111 Call Centre to provide patients with non-emergency medical help and Capita Emergency Medical Assistance which gave advice, support and repatriation to customers taken ill, injured or impacted by major incidents whilst travelling abroad. Nick is also a Committee Member of the BSIA's Lone Worker Section.

With over 15 years’ experience in Customer Service and Operations Management, Mo has been involved in numerous levels of Customer Support.

As a Call Centre Manager, Mo has developed a Customer Service based department from a 6 person team to a 70 person seater global support unit.

Mo joined Skyguard in August 2015 as Customer Support Manager. In order to continue delivering great customer service, his team has recently undergone structural changes to meet our customers’ requirements, they have almost doubled in size and have already seen team executives develop in to various roles across the company.