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Who are Skyguard?

Sunday Times Fast Track 100 Award 2017Europe’s leading personal safety service for lone workers and vulnerable individuals

Skyguard is a subsidiary of the Send For Help Group – the largest lone worker protection provider in the UK, Europe and globally. The Group has a combined subscriber base of over 150,000 lone working end users, across a diverse range of vertical markets.

Our senior management team has over 60 year’s collective experience working in the lone worker protection industry. Drawing from this specialist expertise, we have invested in cutting-edge technology to develop our own personal safety products, monitoring centre, software and infrastructure.

In March 2010 Skyguard was wholly acquired by the Send for Help Group – founded by James and Will Murray and backed by their Father Jan Murray, the technology entrepreneur. Jan is best known as the founder of the PC World chain of computer superstores which he sold to Dixons Group in 1993. He subsequently founded Internet Technology Group Plc in 1995, which was sold to Concentric Corp. for $250 Million – the largest sale of an independent ISP in the UK! The main business focus of the Murray family is now Skyguard Ltd; the company’s profits are being reinvested back into the business to enable the company to continually expand in the UK and internationally. The Murray family’s ambition is to build Skyguard into the world leader in personal safety services for lone workers and people at risk

With investment in the service infrastructure, this enabled Skyguard to create new devices, software, and the construction of an Incident Management Centre in Surrey – the first single-purpose facility in the UK to be certified to the highest industry standards (BS 8484, BS 5979 Cat II, ISO 9001 and Secured by Design).

Further investment in 2011 saw the launch of two pioneering product developments to realise the company vision; MySOS – Europe’s smallest personal safety device and Skyguard International – the world’s first and only service of its kind to provide localised emergency response in 36 countries across Europe and South Africa.

In March 2013, the company reached profitability as a result of significant growth in 2012 which saw Skyguard more than double its customer base. This achievement marked Skyguard as the UK’s fastest growing lone worker protection supplier.

In 2014 the company’s success was acknowledged by the industry when it won the ‘Best Deployment of Lone Worker Technology’ for its work with Guy’s and St. Thomas’ NHS, at the Security Fire and Excellence Awards.

2015 saw continued product and service development which included the launch of a new version of the MySOS device, boasting more features in an even smaller design. The company has made further product developments in 2016, with the launch of an innovative Bluetooth ‘SmartButton’ accessory which connects to a refreshed range of Smartphone apps across all platforms.

Send For Help has been ranked as one of Britain’s most successful private companies for two consecutive years – 2016 and 2017. The Fast Track 100 list, which is published annually in The Sunday Times, ranks Britain’s top 100 private companies with the fastest growing sales over their latest three years.

2018 has seen Send For Help’s achievements continue with the company securing a position in the prestigious Financial Times “FT1000” list of Europe’s fastest growing businesses and named by the London Stock Exchange Group in their “1000 Companies to Inspire Britain” report, which recognises the country’s most dynamic and inspirational SMEs.

To round off an incredible year, in December 2018, the company was once again listed in the Fast Track 100 (ranking at number 68), becoming one of only a handful of businesses to make the list for a third successive year.

Skyguard is committed to maintaining its position as Europe’s market leader in lone worker protection, by developing innovative products and providing a first class service, at highly competitive prices.

Senior Management

Jan is best known as the founder of the PC World chain of computer superstores which he sold to Dixons Group in 1993.

He subsequently founded Internet Technology Group Plc in 1995, an Internet Service Provider formed to offer high speed connections to business customers and the general public.

The company was floated on the AIM market of the London Stock Exchange in 1997 and was voted “UK Internet Service Provider of the Year” in 1999 and 2000. In 2000 the company was sold to Concentric Corp. (Nasdaq.CNCX) for $250 Million, the largest sale of an independent ISP in the UK!

James has a wealth of experience managing successful businesses, having spent 13 years running companies at Chief Executive level and 20 years’ experience in the technology and service sectors.

James previously ran a multi-brand e-commerce business selling consumer electronics, which he sold in 2009 in order to devote his time to Skyguard. In 2011, James was appointed CEO of Skyguard and its parent company, Send For Help. Today, James is one of the most knowledgeable and experienced people working in the lone worker industry.

Lisa is a qualified member of the Chartered Institute of Management Accountants and has worked in financial roles since 2002 where she began with Legal and General.

Throughout her career, Lisa has overseen the accounting of various successful global corporations.

After joining Skyguard in 2015, Lisa is now responsible for all financial administration. With her ever-expanding team, Lisa has already implemented many progressive ideas to ensure the business operates more efficiently than ever before.

Having qualified at the Chartered Institute of Marketing, Will has 20 years of marketing experience working in technology companies, nine years of which in the personal safety industry.

As Chairman of the British Security Industry Association’s (BSIA) Lone Worker Section, Will is a passionate campaigner for best practice in the lone worker market and has been heavily involved in the ongoing development of industry standards. Will is committed to ensuring that Skyguard maintains its leading reputation at the forefront of the industry.

As Skyguard’s Sales Director, Paul and his team have been instrumental in securing business in new and core sectors significantly increasing our client base year on year; making Skyguard the UK’s fastest growing Lone Worker Protection Provider.

Paul has over 20 years sales and account management experience within the security and media industries, seven of which have been at Skyguard, managing over £12,000,000 in annual revenue.

Since joining Skyguard in 2009, Ricardo has played a key role in the development of new products and services exclusively provided by Skyguard.

Ricardo is responsible for the entire Operations within the company, including product development and customer support. With over 20 years of operational and client support experience within the technology and hospitality industries, Ricardo is dedicated to offering a first class service to Skyguard’s customers. He is also involved with the BSIA, as a Committee Member of the Lone Worker Section.

Sanjeev has spent 17 years in various Operational and Technical roles within the Telecoms and IT sectors, holding senior management positions in both start-ups and large corporates. During this time, Sanjeev has developed innovative and patented mobile technologies, used widely in the Telecoms sector.

Before his appointment as CIO, Sanjeev was responsible for Skyguard's product and technical operations and has been pivotal in delivering new services, face-lifting the technology and reshaping the group’s infrastructure. Sanjeev is committed to maintaining the company’s technology portfolio, information governance compliance and finding practical applications for the latest innovations via new product and service development.

As IMC Operations Manager, Nick is responsible for our Incident Management Centre leading a team of Controllers who provide 24/7 support to lone workers and those at risk.

Nick joined Skyguard in 2017 and has more than 20 years’ experience managing ARC operations. This includes heading an NHS 111 Call Centre to provide patients with non-emergency medical help and Capita Emergency Medical Assistance which gave advice, support and repatriation to customers taken ill, injured or impacted by major incidents whilst travelling abroad. Nick is also a Committee Member of the BSIA's Lone Worker Section.

With over 15 years’ experience in Customer Service and Operations Management, Mo has been involved in numerous levels of Customer Support.

As a Call Centre Manager, Mo has developed a Customer Service based department from a 6 person team to a 70 person seater global support unit.

Mo joined Skyguard in August 2015 as Customer Support Manager. In order to continue delivering great customer service, his team has recently undergone structural changes to meet our customers’ requirements, they have almost doubled in size and have already seen team executives develop in to various roles across the company.